Premium Guest Assistant Manager

Sports Endeavors, LLC

Canterbury-Bankstown

On-site

AUD 80,000 - 110,000

Full time

3 days ago

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Benefits offered by this job

Daily staff meal allowance

Free on-site parking

Career development and progression

Ongoing training and leadership

Employee rewards and recognition

Health and wellbeing initiatives

Supportive and collaborative team

Career growth within Bankstown Sports

Diversity, inclusion and community

Job summary

Bankstown Sports is a premier Australian sports club delivering hospitality, dining and entertainment experiences. We seek a Premium Guest Assistant Manager to support the Premium Guest Manager in leading a high-performing team dedicated to exceptional VIP service and member experiences.

This full-time role may consider part-time for the right candidate with strong availability to cover a rotating roster, including evenings, weekends, and public holidays.

Qualifications

Experience in Premium Guest Relations, VIP Services, hospitality or gaming.
Previous leadership or supervisory experience.
Outstanding communication and interpersonal skills.
A strong customer-first mindset.
Confidence building relationships with a diverse range of guests and stakeholders.
Strong organisational and problem-solving skills.
Knowledge of loyalty programs, member engagement and retention strategies.
Current RSA, RCG and First Aid qualifications, or willingness to obtain.
Flexibility to work a rotating roster including evenings, weekends and public holidays.

Responsibilities

Lead a high-performing Premium Guest team.
Support loyalty and retention initiatives.
Host VIP events.
Develop Premium Guest Host team.
Collaborate with Gaming, Operations, Marketing and Customer Service.
Ensure every Premium Guest interaction is personal, professional and memorable.

Skills

Premium Guest Relations

VIP Services

Leadership experience

Communication skills

Customer-first mindset

Relationship building

Organisational skills

Problem solving

Loyalty programs

Member engagement

First Aid

RSA certification

Rotating roster flexibility

RCG certification

Education

RSA/RCG/First Aid certifications

Job description

About Us

Bankstown Sports is one of Australia’s largest and most respected sports clubs, known for delivering exceptional hospitality, entertainment, dining and gaming experiences.

At the heart of our success is creating memorable experiences for our members, guests and community. Our Premium Guest team plays an important role in recognising and rewarding our valued patrons through personalised service and genuine relationship building.

About the Role

We’re looking for a Premium Guest Assistant Manager to support the Premium Guest Manager in leading a high-performing team dedicated to exceptional VIP service and member experiences.

This is primarily a full-time opportunity, however we’re open to considering part-time for the right candidate with strong availability and flexibility across our roster.

This highly visible, customer-facing role combines leadership, relationship management and operational excellence. You’ll build strong relationships with Premium Guests, support loyalty and retention initiatives, host VIP events and help develop our Premium Guest Host team.

Working closely with Gaming, Operations, Marketing and Customer Service, you’ll play an important role in ensuring every Premium Guest interaction is personal, professional and memorable.

About You

You’re an experienced hospitality, gaming or customer experience professional who genuinely enjoys building relationships and creating memorable guest experiences.

You’ll bring: