Premium Guest Concierge & Local Insider

Accor; Sunshine Beach; On-site; AUD 45,000 - 65,000; Full time

Benefits offered by this job

ALL Heartist Membership

Family & Friends Discounts

ALL Loyalty Program (Accor Live Limit"

Learn Your Way

Build Your Network

Worldwide Opportunities

Job summary

Accor's Peppers Noosa Resort & Villas invites a proactive Concierge to elevate guest experiences with personalized assistance, local insights and seamless service during their stay. You will engage guests with warmth, guide them to must-see local spots, and coordinate requests to ensure comfort on-site.

This role requires a friendly, proactive professional with excellent communication skills, a willingness to learn, and a passion for guest satisfaction.

Qualifications

• Previous customer service experience, preferably in the hospitality industry.
• Ability to multitask and perform well under pressure.
• Strong problem-solving and proactive approach.
• Outstanding communication and interpersonal skills.
• Knowledge of local attractions or ability to learn quickly.
• Driver's license required to drive onsite buggy.
• Willingness to work a flexible rotating roster including evenings, weekends and public holidays.

Responsibilities

• Foster genuine connections with guests and make them feel valued.
• Assist guests with transport, luggage storage, parking and valet.
• Address and resolve guest concerns promptly and professionally.
• Offer expert recommendations for local attractions, restaurants and activities.
• Promote communication among Housekeeping, Front Office, and Maintenance.

Skills

Customer service

Multitasking

Problem solving

Communication

Local knowledge

Driver's license

Flexible roster

Job description

Accor's Peppers Noosa Resort & Villas invites a proactive Concierge to elevate guest experiences with personalized assistance, local insights and seamless service during their stay. You will engage guests with warmth, guide them to must-see local spots, and coordinate requests to ensure comfort on-site.

This role requires a friendly, proactive professional with excellent communication skills, a willingness to learn, and a passion for guest satisfaction.