Reservations Officer

St Albans; Brisbane; On-site; AUD 52,000 - 62,000; Full time

Benefits offered by this job

Competitive remuneration

Generous staff discounts

Flexible rosters

Ongoing training and development

Job summary

St Albans Hospitality in Brisbane is seeking a Reservations Officer to manage bookings across James Street venues with a focus on guest satisfaction and flawless service. You’ll handle calls, emails, and inquiries, building a warm, professional voice for our guests.

Join a busy hospitality team and help guests find the perfect dining experience while collaborating with venue staff to ensure smooth seating and special requests. Experience with SevenRooms is valued.

Qualifications

• Experience in reservations, hosting, guest services or a similar hospitality role.
• A warm, outgoing personality and a genuine love for creating memorable guest experiences.
• Great communication skills and confidence speaking with guests.
• Strong organisational skills and an eye for detail.
• Ability to juggle multiple bookings, enquiries and priorities without missing a beat.
• Experience with SevenRooms and H&L would be a bonus!

Responsibilities

• Managing reservations, phone calls, emails and guest enquiries across our venues.
• Creating a great first impression with warm, friendly and professional service.
• Making the most of every booking opportunity, managing waitlists, cancellations and last-minute requests.
• Working closely with our venue teams to ensure bookings, seating arrangements and special requests run smoothly.
• Getting to know our venues and confidently recommending the perfect dining experience for our guests.
• Keeping guest details and reservations accurate and up to date in SevenRooms.
• Jumping in to support our venue teams with hosting and other operational needs when required.

Skills

Reservations

Guest services

Hosting

Communication

Tools

SevenRooms

H&L

Job description

The Calile Hotel, James Street, Fortitude Valley QLD, Australia

Love great restaurants, meeting new people and making every guest feel welcome? We're looking for a Reservations Officer who loves hospitality, thrives in a busy environment and knows how to make things happen!

About Us

St Albans Hospitality is home to some of Brisbane's most iconic dining destinations, including Hellenika, SK Steak & Oyster and Sushi Room, all located in the heart of James Street within The Calile Hotel precinct.

And we're growing, with exciting new venues and opportunities on the horizon!

We're looking for an experienced Reservations Officer to join our team and be part of the guest experience from the very first hello.

You'll be the friendly voice behind our reservations, helping guests find the perfect dining experience while working closely with our venue teams to keep everything running smoothly.

Your Role

This is a busy, hands-on role where no two days are the same. You'll be juggling bookings, chatting with guests, solving problems and making sure every reservation is handled with care.

What You'll Be Doing:

Managing reservations, phone calls, emails and guest enquiries across our venues.

Creating a great first impression with warm, friendly and professional service.

Making the most of every booking opportunity, managing waitlists, cancellations and last-minute requests.

Working closely with our venue teams to ensure bookings, seating arrangements and special requests run smoothly.

Getting to know our venues and confidently recommending the perfect dining experience for our guests.

Keeping guest details and reservations accurate and up to date in SevenRooms.

Jumping in to support our venue teams with hosting and other operational needs when required.

About You

You're a people person who loves hospitality, has a knack for organisation and enjoys finding solutions. You're confident on the phone, great with guests and can keep your cool when things get busy.

What You'll Bring:

Experience in reservations, hosting, guest services or a similar hospitality role.

A warm, outgoing personality and a genuine love for creating memorable guest experiences.

Great communication skills and confidence speaking with guests.

Strong organisational skills and an eye for detail.

The ability to juggle multiple bookings, enquiries and priorities without missing a beat.

A positive, can-do attitude and a natural ability to think on your feet.

Experience with SevenRooms and H&L would be a bonus!

Flexibility to work Monday-Friday across a seven-day roster.

Why You'll Love It

Be part of some of Brisbane's most recognised premium dining destinations.

Join St Albans Hospitality at an exciting time of growth, with new venues and opportunities ahead.

Genuine opportunities to grow and progress your career.

Competitive remuneration and flexible rosters.

Generous staff discounts across our venues.

Ongoing training and professional development.

Work alongside a passionate, experienced and supportive hospitality team.

Enjoy working in the heart of Brisbane's vibrant James Street and The Calile Hotel precinct.

If you love people, love hospitality and enjoy the challenge of turning a fully booked restaurant into a happy guest, we'd love to hear from you!

Screening Questions

• Do you have customer service experience?