Premium Concierge & Customer Experience Specialist

Avis Budget Group International; Sydney; On-site; AUD 30,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Wellbeing program

Perkbox access

Employee discounts

Mental health support

Comprehensive training

Job summary

Avis Budget Group International is hiring to deliver a personalised rental experience for premium customers in Sydney. You will manage the end-to-end process from pickup to return, coordinate with customers, verify details, and assist with luggage.

Strong communication and attention to detail are essential. This role requires a valid Australian driver's license, a rotating roster including weekends, and prior customer service experience in hospitality or retail.

Qualifications

• 1+ year of experience in customer service, retail or hospitality.
• Excellent written and verbal communication skills.
• Comfortable using computer systems to manage bookings and rental information.
• Strong attention to detail and ability to follow procedures.
• Availability to work a rotating roster (including weekends and holidays).

Responsibilities

• Serve as front-line experience specialist for premium customers, ensuring a seamless rental from start to return.
• Coordinate vehicle pick-up and drop-off and address customer inquiries promptly.
• Verify rental details, inspect vehicles and assist with luggage as needed.

Skills

Customer service

Communication

Attention to detail

Fast-paced environment

Interpersonal skills

Tools

Booking systems

Job description

Avis Budget Group International is hiring to deliver a personalised rental experience for premium customers in Sydney. You will manage the end-to-end process from pickup to return, coordinate with customers, verify details, and assist with luggage.

Strong communication and attention to detail are essential. This role requires a valid Australian driver's license, a rotating roster including weekends, and prior customer service experience in hospitality or retail.