Concierge / Customer Service Speacialist

Avis Budget Group International; Sydney; On-site; AUD 30,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Wellbeing program

Perkbox access

Employee discounts

Mental health support

Comprehensive training

Job summary

Avis Budget Group International is hiring to deliver a personalised rental experience for premium customers in Sydney. You will manage the end-to-end process from pickup to return, coordinate with customers, verify details, and assist with luggage.

Strong communication and attention to detail are essential. This role requires a valid Australian driver's license, a rotating roster including weekends, and prior customer service experience in hospitality or retail.

Qualifications

• 1+ year of experience in customer service, retail or hospitality.
• Excellent written and verbal communication skills.
• Comfortable using computer systems to manage bookings and rental information.
• Strong attention to detail and ability to follow procedures.
• Availability to work a rotating roster (including weekends and holidays).

Responsibilities

• Serve as front-line experience specialist for premium customers, ensuring a seamless rental from start to return.
• Coordinate vehicle pick-up and drop-off and address customer inquiries promptly.
• Verify rental details, inspect vehicles and assist with luggage as needed.

Skills

Customer service

Communication

Attention to detail

Fast-paced environment

Interpersonal skills

Tools

Booking systems

Job description

Immediately hiring!

Are you someone who takes pride in delivering exceptional service and creating memorable customer experiences? If you thrive in a fast-paced environment where attention to detail and people skills make all the difference, we want you on our team. Become a valued member of our enterprise and feel appreciated for your hard work!

What You’ll Do:

You will act as the front-line experience specialist for our premium customers, ensuring a seamless, personalised rental experience from rental to return.

Clear communication and coordination with the customer for vehicle pick-up and drop-off whilst addressing all customer inquiries, requests and concerns in a timely manner. You will also confirm all rental verification is accurate and complete, inspect the rental vehicle and assist with the customer's luggage.

Perks You’ll Get:

Competitive hourly rate + loadings + performance bonuses

Wellbeing programincluding life insurance, discounted health cover & superannuation options

Access to Perkbox discounts on retail, fitness, cinema, and more

Employee discountson car rentals across Avis Budget Group

24/7 Mental Health Supportvia Employee Assistance Program (EAP)

Comprehensive trainingto help you succeed and grow

What We’re Looking For:

• Afull and valid Australian driver’s licence

• Availability to work arotating roster(including weekends, evenings, and public holidays)

• At least 1 year's experience incustomer service, retail or hospitality

• Strong customer service and interpersonal skills and takes pride in delivering exceptional service and creating memorable customer experiences.

• Ability to work in afast-paced environmentwhile delivering exceptional service.

• Comfortable usingcomputer systemsto manage bookings and rental information.

• Excellent written and verbal communication skills

• Strong attention to detail and ability to follow procedures

Who We Are:

Here at Avis Budget Group, you will be joining a team of 25,000 driven people, performing with purpose. Together, we’re moving the future of transportation forward with our innovative, customer-focused solutions.

Our culture is performance driven, where we encourage and support each other to be at our best through leadership, training, tools, and rewards.

We are proud to make a positive difference to the lives of our colleagues, customers, and communities where we operate.