Premium Concierge & Customer Experience Specialist

Avis Budget Group; Sydney; On-site; AUD 39,000 - 52,000; Full time

Benefits offered by this job

Competitive hourly rate

Life insurance

Discounted health cover

Superannuation options

Perkbox discounts

Employee discounts on car rentals

EAP 24/7 Mental Health Support

Comprehensive training

Job summary

Avis Budget Group is hiring a Front-Line Experience Specialist in New South Wales. You will deliver a seamless, personalised rental experience from start to finish for premium customers, coordinating pickup and return with clear communication, and handling inquiries efficiently.

You will verify rental details, inspect vehicles, assist with luggage, and thrive in a fast-paced environment while delivering exceptional service.

Qualifications

• Minimum 1 year of experience in customer service, retail or hospitality.
• Strong customer service and interpersonal skills.
• Excellent written and verbal communication; ability to follow procedures.

Responsibilities

• Serve as the frontline experience specialist for premium customers from rental to return.
• Coordinate pickup and drop-off with clear communication while addressing inquiries promptly.
• Verify rental details are accurate and complete; inspect vehicles and assist with luggage as needed.
• Maintain high service standards in a fast-paced environment.

Skills

Customer service

Interpersonal skills

Written & verbal communication

Attention to detail

Fast-paced environment

Tools

Booking systems

Job description

Avis Budget Group is hiring a Front-Line Experience Specialist in New South Wales. You will deliver a seamless, personalised rental experience from start to finish for premium customers, coordinating pickup and return with clear communication, and handling inquiries efficiently.

You will verify rental details, inspect vehicles, assist with luggage, and thrive in a fast-paced environment while delivering exceptional service.