Homebuilding Admin & Customer Service Specialist

Park Hill Property; Sydney; On-site; AUD 55,000 - 75,000; Full time

Job summary

Park Hill Property is seeking an Administration and Customer Service Officer to guide clients through building a new home from contract signing to handover. You will communicate with clients to keep everyone informed and ensure high standards of customer service throughout the process.

The role involves coordinating with internal departments and external suppliers, managing files, and providing timely project updates to ensure milestones are met in a fast-paced environment.

Qualifications

• Minimum 2 years experience in a Customer Service role.
• Experience in a preconstruction software is desirable
• Previous experience in construction industry
• Experience working in a time critical environment
• Exceptional verbal and written communication skills
• Collaborative team player with a hands-on approach to problem solving

Responsibilities

• Understand building process with strong attention to detail
• Manage client files through pre-construction and construction
• Execute allocated workflow tasks daily
• Record client project details and updates in Framework
• Prepare and manage documents for client approvals
• Provide weekly/fortnightly progress updates to clients
• Deliver exceptional customer service and solve problems
• Liaise with internal teams, councils and certifiers
• Coordinate correspondence with clients during pre-construction
• Assist with lending, handover certificates and scheduling handover appointments

Skills

Customer service

Verbal communication

Written communication

Time management

Job description

Park Hill Property is seeking an Administration and Customer Service Officer to guide clients through building a new home from contract signing to handover. You will communicate with clients to keep everyone informed and ensure high standards of customer service throughout the process.

The role involves coordinating with internal departments and external suppliers, managing files, and providing timely project updates to ensure milestones are met in a fast-paced environment.