Practice Support Officer - Margate

IUIH; Margate; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Competitive salary + salary sacrifice

12% superannuation

In-house training and career growth

Weekly staff wellness activities

Gather and Grow events

Job summary

Moreton ATSICHS invites applications for a Practice Support Officer to streamline clinic administration and service coordination across our network of Aboriginal and Torres Strait Islander health services. The role supports patient numbers, attendance, and billings while upholding culturally safe care.

Key duties include calendar management, reception procedures, billing oversight, Medicare claim processing, and delivering excellent client service to patients and visitors.

Qualifications

• Aboriginal or Torres Strait Islander person required by law.
• Current Criminal History Check.
• Current C Class Drivers Licence (QLD).
• Current Working with Children’s Check (Qld Blue Card).
• CPR Certificate required.

Responsibilities

• Assume responsibility for ensuring efficient and productive use of calendars.
• Ensure Reception team are following defined booking procedures.
• Monitor billing patterns and raise any concerns with Practice Manager.
• Ensure Medicare item numbers are processed within the MMEX and that Medicare claims are compiled and lodged weekly via Medical Records System.
• Meet and greet clients and visitors to the clinic and provide a high standard of customer service.

Job description

Join an Organisation dedicated to Closing the Gap in Indigenous Health

To perform this role it is essential that the incumbent is an Aboriginal or Torres Strait Islander person. It is therefore a genuine occupational requirement under section 25 of the Anti-Discrimination Act 1991.

About us

Moreton ATSICHS operates a growing network of healthcare clinics for local Aboriginal and Torres Strait Islander people. Our model of care provides holistic health and wellbeing services to support our Community across their lifespan. We bring together primary care, allied health, dental, mental health and wellbeing, maternity and early childhood, disability services, specialist services, and aged care as one team focussed on clients' individual needs and goals.

We are an integrated team working together to improve the health and wellbeing of our Community. Our network is growing across Caboolture, Morayfield, Strathpine, Deception Bay, and Margate – now there's an opportunity for you to be part of a great team making a real difference in people's lives.

About the role

As Practice Support Officer, your role is responsible for the provision of effective and efficient administration and service coordination to contribute to the achievement of MATSICHS Clinics business objectives, including increased practice patient numbers, attendance rates and billings.

Your day to day duties may include:

• Assume responsibility for ensuring efficient and productive use of calendars.
• Ensure Reception team are following defined booking procedures.
• Monitor billing patterns and raise any concerns with Practice Manager.
• Ensure Medicare item numbers are processed within the MMEX and that Medicare claims are compiled and lodged weekly via Medical Records System.
• Meet and greet clients and visitors to the clinic and the provision of a high standard of customer service.

About you

To perform this role it is essential that the incumbent is an Aboriginal or Torres Strait Islander person. It is therefore a genuine occupational requirement under section 25 of the Anti-Discrimination Act 1991.

• Current Criminal History Check.
• Current C Class Drivers Licence (QLD).
• Current Working with Children's Check (Qld Blue Card).
• Current CPR Certificate.

What we offer

At IUIH we recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees, and people with disability.

• At IUIH 'Our Collectivity is Our Strength'.
• Work as a valued member of a multi-disciplinary team to improve the health outcomes of Aboriginal and Torres Strait Islander clients.
• We are a diverse and inclusive workplace that invites applications from all people.
• Be part of Australia's largest community controlled Aboriginal Health Service.
• Access to "Growing Our Own Opportunities" through in-house training and programs.
• Weekly Staff Wellness activities and all staff 'Gather and Grow' yarns and award ceremonies.
• Competitive salary plus salary sacrifices of $15,899
• 12% Super contribution

To find out more about our services, Community, and work life, visit moretonatsichs.org.au

Demonstrated commitment to creating culturally safe environments where children and young people are respected, heard, and protected against harm.