Medical Receptionist - BioC North

Institute for Urban Indigenous Health Ltd; Strathpine; On-site; AUD 48,000 - 56,000; Full time

Benefits offered by this job

Salary sacrifice program

Staff wellness activities

Growing Our Own Opportunities training

Job summary

Institute for Urban Indigenous Health Ltd in Queensland is seeking a Medical Receptionist – BiOC North to provide a high standard of customer service, manage client appointments, data and claims processing, and offer general administrative support to the Clinic Team. This role supports the Clinic in achieving higher patient numbers, better attendance, and improved billing performance.

The successful candidate will handle daily appointment prep, maintain patient flow, and ensure timely processing

Qualifications

• Current Criminal History Check.
• Current C Class Drivers Licence (QLD).
• Current Working with Children’s Check (Qld Blue Card).
• Current Disability Worker Screening Check (Qld Yellow Card).

Responsibilities

• Adhere to practices to achieve high booking and attendance rates, including checking time requirements for each appointment, coordinating daily lists, ringing patients to confirm attendance, managing changes and follow up appointments, monitoring and managing patient flow/wait times within the day.

Job description

Join an Organisation dedicated to Closing the Gap in Indigenous Health To perform this role, it is essential that the incumbent is an Aboriginal or Torres Strait Islander person. It is therefore a genuine occupational requirement under section 25 of the Anti-Discrimination Act 1991

About us

Moreton ATSICHS operates a growing network of healthcare clinics for local Aboriginal and Torres Strait Islander people. Our model of care provides holistic health and wellbeing services to support our Community across their lifespan. We bring together primary care, allied health, dental, mental health and wellbeing, maternity and early childhood, disability services, specialist services, and aged care as one team focussed on clients’ individual needs and goals. We are an integrated team working together to improve the health and wellbeing of our Community. Our network is growing across Caboolture, Morayfield, Strathpine, Deception Bay, and Margate – now there’s an opportunity for you to be part of a great team making a real difference in people’s lives.

About the role

As Medical Receptionist – BiOC North, your role is responsible for provision of a high standard of customer service, effective and efficient administration of client appointments, client data and client claims processing; plus, the provision of general administrative support to the Clinic Team. The position will actively contribute to the achievement of the Clinics business objectives, including increased practice patient numbers, attendance rates and billings.

• Adhere to practices to achieve high booking and attendance rates, including checking time requirements for each appointment, coordinating daily lists, ringing patients to confirm attendance, managing changes and follow up appointments, monitoring and managing patient flow /wait times within the day.
• Prepare for daily appointments by providing the client files and relevant materials available to clinic health professionals and visiting health professionals.
• Prioritise patients when necessary and screen urgent phone calls.
• Ensure PIP, Medicare Claims and Work-cover claims are processed in accurate and timely fashion.
• Provide general admin support to the Clinic Team including photocopying, compilation of materials/folders, preparation for program activities.

About you

To perform this role, it is essential that the incumbent is an Aboriginal or Torres Strait Islander person. It is therefore a genuine occupational requirement under section 25 of the Anti-Discrimination Act 1991

• Current Criminal History Check.
• Current C Class Drivers Licence (QLD).
• Current Working with Children’s Check (Qld Blue Card).
• Current Disability Worker Screening Check (Qld Yellow Card).

What we offer

At IUIH we recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees, and people with disability.

• At IUIH ‘Our Collectivity is Our Strength’.
• Work as a valued member of a multi-disciplinary team to improve the health outcomes of Aboriginal and Torres Strait Islander clients.
• We are a diverse and inclusive workplace that invites applications from all people.
• Be part of Australia’s largest community controlled Aboriginal Health Service.
• Access to “Growing Our Own Opportunities” through in-house training and programs.
• Weekly Staff Wellness activities and all staff ‘Gather and Grow’ yarns and award ceremonies.
• Competitive salary plus salary sacrifices of $15,899 12% Super contribution.

To find out more about our services, Community, and work life, visit moretonatsichs.org.au

Demonstrated commitment to creating culturally safe environments where children and young people are respected, heard, and protected against harm. IUIH is a Community Controlled Health Service (CCHS) that leads the planning, development and delivery of health, family wellbeing and social support services to the Aboriginal and Torres Strait Islander population of South East Queensland. IUIH is working with our Member CCHSs to improve the health, wellbeing and economic independence of Aboriginal and Torres Strait Islander people in South East Queensland, the largest and fastest growing Indigenous population in Australia.