Practice Receptionist - Newcastle Metro Region

PRP Diagnostic Imaging; Newcastle; On-site; AUD 65,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Education opportunities

Modern equipment

Team culture

Flexible work arrangements

Job summary

PRP Diagnostic Imaging in the Newcastle metro region is seeking a patient-facing administrative professional for a permanent full-time role. You will greet patients, handle enquiries, manage data entry and billing, and coordinate with medical staff to ensure smooth patient flow.

Join a team investing in the latest technology and ongoing education, with supportive, flexible working arrangements and a strong commitment to confidential, compassionate care.

Qualifications

• Outstanding customer service with excellent interpersonal skills.
• Ability to maintain confidentiality and professionalism in all circumstances.
• Strong data entry and administrative accuracy, with multi-tasking ability.

Responsibilities

• Greet and assist patients in person and over the phone with empathy.
• Manage data entry, billing and invoicing, and booking system operations.
• Liaise with referring doctors and support teams to ensure smooth patient flow.
• Provide high-quality administrative support and maintain records securely.

Skills

Customer service

Interpersonal skills

MS Office

Tools

MS Office

Job description

• Permanent Full Time Opportunity | Ongoing Commitment to Development
• Newcastle Metro Region | Investment in Latest Technology
• Patient Facing Position | Growing Diagnostic Imaging Company

About Us

At PRP Diagnostic Imaging, we take pride in staying at the leading edge of technology and innovation, delivering precise diagnostic imaging and expert reportingand outstanding patient care. Guided by our HEART Values —Humanity, Excellence, Accountability, RespectandTrust— we are committed to providing outstanding care and service at every stage of the patient journey.

With a network of more than 40 practices across Sydney, the Illawarra, the Central Coast, Newcastle and the Hunter, and the Central West of New South Wales, PRP Diagnostic Imaging provides a comprehensive range of diagnostic imaging services, ensuring our patients have access to advanced care close to home. As we continue to grow through new practices, expanded services and investment in leading technology, there has never been a more exciting time to join our team.

We utilise the most advanced technology and employ a team of world-class imaging physicians, specialists, technicians and support staff in a safe and caring environment. We encourage collaboration, a strong work ethic and provide a supportive learning environment. We have an outstanding track record in the professional development of our team.

About the Position

This position permanent full time position will see you rotate through our practices located at in the Newcastle Metro region. We offer a waide range of Diagnostic Imaging services including, Nuclear Medicine, Radiography and Ultrasound. You will be responsible for managing the important first contact with our patients both in person and over the phone. You will provide exceptional customer service and administration. You will ensure that all information that is data entered and reviewed is accurate and work closely with our medical teams to ensure the smooth transition of patients from reception to their procedure. You will complete all billing and invoicing for our patients, liaise with referring doctors and operate our booking system.

About You

You must have outstanding customer services with excellent interpersonal skills, particularly compassion and empathy. You will be knowledgeable in MS Office with the demonstrated ability to maintain strict confidentiality and professionalism in all circumstances. You must have the ability to prioritise your workload and be able to multi-task in busy environment. You will have the ability to work as part of a cohesive team and work autonomously. You will be ambitious and thrive in an environment where you will be challenged. You will be given the opportunity to grow your career and rewarded for great performance.

What We Offer

• Attractive remuneration and benefits (discounted health insurance and gym membership)
• Industry leading professional development and education
• New state of the art equipment
• Friendly, diverse and professional team
• Flexible and supportive working arrangements

Our Values

We put care into everything we do. We are courageous and accountable. Our reputation is outstandingand we trust and empower each other. Reach your full potential with PRP, where patient wellbeing is our priority and having fun is part of our culture.

PRP is committed to equity diversity and inclusion.

Applications from people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQA+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged.

You must have full work rights for Australia to be considered for this position.

Location(s) Adamstown, Charlestown, Mayfield, Glendale