Practice & People Manager

Angel Medical Recruit; Perth; On-site; AUD 110,000 - 120,000; Full time

Job summary

Angel Medical Recruit presents a senior Practice & People Manager opportunity in a premier orthopaedic clinic in Perth. Lead a large team and drive people, practice operations and patient services across a complex private healthcare environment.

You will collaborate with Partners and management to align workforce, HR practices and operational performance, ensuring high standards and professional culture.

Qualifications

• Demonstrated management experience within specialist/private healthcare.
• Strong people leadership and staff-management capability.
• HR and employment-practices skills: workforce planning, performance management, employee relations and compliance.
• WHS, privacy and compliance in healthcare.

Responsibilities

• Lead administrative, reception, nursing and practice staff.
• Workforce planning, rostering and resource allocation.
• Recruitment, onboarding and staff development.
• Oversee day-to-day operation of the practice and workflows.
• Support clinicians with operational requirements and patient service standards.
• Oversee WHS implementation and privacy/compliance.
• Manage IT/service-provider requirements and policy/reporting.

Skills

People leadership

HR practices

Operations management

Healthcare leadership

Staff development

Education

Tertiary qualification in business/healthcare administration

Tools

HR software

Job description

The Opportunity

An exceptional opportunity has become available to join one of Perth's leading specialist orthopaedic practices in a newly defined senior management role. This large, established and highly regarded practice brings together a substantial team of specialist clinicians and experienced administrative and clinical support staff within a premium private healthcare environment. As Practice & People Manager, you will provide visible, hands-on leadership across the people and day-to-day operations of the practice, ensuring teams are well supported, workflows are effective and consistently high standards of patient and clinician service are maintained. Importantly, this position forms part of a newly defined management structure which separates day-to-day people and practice leadership from broader strategic, commercial and organisational responsibilities. This provides a clear management remit with the opportunity to focus on what this role does best — leading people, strengthening practice operations and creating an environment in which both staff and clinicians can perform at their best.

About the Role

Reporting to the Partners and working collaboratively with the broader management team, you will provide leadership across a busy and complex specialist orthopaedic environment.

Key responsibilities will include:

• Leading and supporting administrative, reception, nursing and practice staff
• Workforce planning, rostering and effective resource allocation
• Recruitment, onboarding, induction and staff development
• Managing HR and employment practices, including employment documentation, policies, performance processes, leave management, workplace conduct and liaison with external HR advisers
• Supporting a positive, accountable and professional workplace culture
• Overseeing the effective day-to-day operation of the practice
• Ensuring efficient reception, medical secretarial, nursing and administrative workflows
• Supporting clinicians with operational and practice requirements
• Maintaining high standards of patient service and managing operational escalations
• Overseeing day-to-day WHS implementation, incident management, staff training and compliance with WHS policies and procedures
• Supporting staff compliance with privacy, confidentiality, healthcare administration and
• practice policies, including appropriate access to patient information and clinical systems
• Reviewing and improving practice systems, processes and workflows
• Overseeing routine operational IT and service-provider requirements
• Supporting operational policy, compliance and reporting requirements

About You

You will be an experienced and confident healthcare leader who combines strong people-management capability with excellent operational judgement. You understand the complexities and nuances of specialist private practice and are comfortable leading a substantial team, managing competing priorities and working confidently with senior medical specialists and multiple stakeholders.

You will bring:

• Demonstrated management experience within specialist or private healthcare
• Strong people leadership and staff-management capability
• Strong practical HR and employment-practices capability, including workforce planning, performance management, employee relations and staff compliance
• Sound understanding of workplace health and safety, privacy, confidentiality and compliance requirements within a healthcare environment
• Strong understanding of specialist practice operations, clinical workflows and medical administration
• Excellent organisational and problem-solving capability
• Confidence working with senior clinicians and multiple stakeholders
• Sound judgement, discretion and professional maturity
• A collaborative leadership style, together with the confidence to make decisions and provide clear direction
• Relevant tertiary qualifications in business, management, healthcare administration, human resources or a related discipline highly regarded
• Previous orthopaedic or surgical-specialist experience highly regarded

The Offer

• $110,000-$120,000 + superannuation
• Permanent full-time senior management position
• Predominantly onsite role providing genuine visibility and connection with the practice team
• Clearly defined people and practice leadership portfolio
• Opportunity to lead an experienced team within a large, established specialist environment
• Newly defined management structure providing clearer separation of operational and broader organisational responsibilities
• Opportunity to make a meaningful contribution to the continued development of one of Perth's leading specialist orthopaedic practices

This is an outstanding opportunity for an experienced specialist healthcare leader ready to take ownership of a substantial people and practice portfolio within a highly regarded private medical environment.

All applications will be treated with the strictest confidentiality. Applicants must hold Australian citizenship or permanent residency. Temporary visa holders are ineligible to apply. Only shortlisted applicants will be contacted.