Practice Operations Leader — Growth & Patient Experience

IPN Medical Centres; Brisbane; On-site; AUD 110,000 - 140,000; Full time

Benefits offered by this job

Bonus potential

Flexible working

Flare employee benefits platform

Fitness Passport membership

Career development

Paid parental leave

Employee Assistance Program

Healthcare insurance

Employee discounts

Milestone recognition

Job summary

IPN Medical Centres is seeking a hands-on Practice Manager to lead the day-to-day operations of our Brisbane-based practice. You will oversee reception and nursing staff, collaborate with doctors, manage performance, and drive service improvements while ensuring high patient care standards.

The successful candidate will use strong leadership, financial acumen and Medicare knowledge to optimise practice performance and patient experience, with flexible work arrangements and opportunities for

Qualifications

• Previous leadership experience in medical practice or healthcare.
• Strong people leadership skills to coach and develop teams.
• Proven ability to build trusted relationships with doctors, patients and stakeholders.
• Business and financial acumen, with experience managing practice performance.
• Knowledge of Medicare processes and applications is desirable.
• Strong problem-solving, planning and organisational skills.

Responsibilities

• Lead operations of the practice and ensure high-quality service.
• Oversee reception and nursing staff while supporting doctors.
• Collaborate with doctors and leadership to drive performance.
• Foster a positive team culture and continuous improvement.
• Identify opportunities to improve patient experience and business outcomes.
• Support day-to-day management with the 2IC.

Skills

Leadership experience

People leadership

Relationship building

Financial acumen

Medicare knowledge

Problem solving

Planning and organising

Job description

IPN Medical Centres is seeking a hands-on Practice Manager to lead the day-to-day operations of our Brisbane-based practice. You will oversee reception and nursing staff, collaborate with doctors, manage performance, and drive service improvements while ensuring high patient care standards.

The successful candidate will use strong leadership, financial acumen and Medicare knowledge to optimise practice performance and patient experience, with flexible work arrangements and opportunities for