Practice Operations Lead: Scale Healthcare & Automate

Updoc; Sydney; On-site; AUD 90,000 - 130,000; Full time

Job summary

Updoc is shaping the future of healthcare by connecting patients with doctors and pharmacies across Australia. We’re seeking an experienced practice manager to ensure operations run smoothly, safely and at scale.

You’ll own end-to-end practice operations, develop policies, collaborate with Medical Director and Clinical Director on governance, incidents, audits and accreditation readiness. Join a scrappy, curious team of healthcare operators, clinicians and engineers committed to great processes

Qualifications

• 3+ years managing a busy medical practice, ideally multi-site.
• Ability to turn messy operational problems into scalable processes.
• Willingness to use AI to speed up research, reporting and policy drafting.

Responsibilities

• Take messy operational problems and turn them into simple, repeatable processes that scale.
• Own practice operations end to end, from policies, procedures and coverage.
• Collaborate with Medical Director and Clinical Director on governance, incidents, audits and accreditation readiness.
• Talk directly with Partner Doctors, CX team, product and engineering to understand where things break.
• Partner with product and engineering to automate manual work rather than adding more people.
• Use data to spot problems early, before patients or doctors feel them.
• Leave every process better than you found it.

Skills

Practice management

Healthcare operations

Process improvement

Data analysis

Cross-functional collaboration

AI usage

Job description

Updoc is shaping the future of healthcare by connecting patients with doctors and pharmacies across Australia. We’re seeking an experienced practice manager to ensure operations run smoothly, safely and at scale.

You’ll own end-to-end practice operations, develop policies, collaborate with Medical Director and Clinical Director on governance, incidents, audits and accreditation readiness. Join a scrappy, curious team of healthcare operators, clinicians and engineers committed to great processes