Telehealth Admin & Operations Lead

NEWDOC PTY LTD; Sydney; On-site; AUD 75,000 - 85,000; Full time

Job summary

NewDoc is a telehealth provider in Australia seeking an experienced Administrative Manager to lead our administrative team. The role oversees rostering, payroll, invoicing and Medicare billing, ensuring compliance with privacy and employment requirements.

You will drive workflow improvements for bookings, referrals, pathology and radiology, set service standards, manage staff, and liaise with our external accountant. Report to the COO and support onboarding for doctors.

Qualifications

• Diploma or higher in business administration, health administration or practice management.
• 3+ years in healthcare administration, including supervisory experience.
• Experience with Medicare billing, PRODA and provider administration.
• Experience creating rosters and processing payroll and invoicing.
• Familiarity with practice management systems and telehealth platforms.
• Strong organisation and communication with doctors, patients and staff.
• Knowledge of Australian privacy requirements is an advantage.
• Right to work in Australia.

Responsibilities

• Plan, review and improve administrative workflows for bookings, referrals, pathology and radiology requests and patient follow-up
• Set service standards and turnaround targets, and report on them to management
• Lead the administrative team: assign work, set priorities, monitor performance and allocate staff and resources to meet patient demand
• Coordinate hiring, induction, training and performance reviews for administrative staff
• Prepare doctor and administrative rosters, manage appointment availability and process payroll
• Manage Medicare billing and claims, practitioner invoicing and payment tracking, and liaise with our external accountant
• Complete administrative onboarding for newly placed doctors, including system access, billing training and provider setup, and act as their administrative point of contact
• Ensure administrative practices comply with privacy, Medicare, workplace health and safety and employment requirements, and manage office systems, software and suppliers

Skills

Leadership

Organisation

Communication

Medicare billing knowledge

Payroll processing

Roster planning

Privacy/compliance knowledge

Right to work in Australia

Education

Diploma or higher in health administration / practice management

Tools

PRODA

Practice management systems

Telehealth platforms

Job description

NewDoc is a telehealth provider in Australia seeking an experienced Administrative Manager to lead our administrative team. The role oversees rostering, payroll, invoicing and Medicare billing, ensuring compliance with privacy and employment requirements.

You will drive workflow improvements for bookings, referrals, pathology and radiology, set service standards, manage staff, and liaise with our external accountant. Report to the COO and support onboarding for doctors.