Practice Operations Lead - Part-Time (Darlinghurst)

Bupa; Sydney; On-site; AUD 39,000 - 52,000; Part time

Benefits offered by this job

Health insurance discounts

Gym and spa discounts

Internal career pathways

Job summary

Bupa Darlinghurst is seeking a Part Time Practice Support to assist the Practice Manager, oversee front desk operations and rostering across two clinics, and help lead a busy clinical team.

The role is Monday, Wednesday and Friday until August 2027. You’ll recruit, manage performance reviews, monitor finances, and coach the team to achieve KPIs, while driving continuous improvements to patient experience.

Qualifications

• 3+ years front desk experience at a senior level and/or practice management experience.
• Strong communicator and active listener with ability to build rapport quickly.
• Tech-savvy with ability to learn new systems quickly.
• Natural problem-solver who takes initiative and gets things done.
• Able to multitask and work accurately in a busy clinical environment.
• Capable of leading in the Practice Manager's absence.

Responsibilities

• Support the Practice Manager with recruitment, rostering, team performance reviews, and financial oversight.
• Coach and develop the team to achieve KPI targets and practice goals.
• Contribute to continuous improvement initiatives that enhance the patient experience.
• Facilitate regular team meetings and maintain effective communication across the practice.
• Manage front desk operations and patient interactions in a fast-paced environment.
• Step up as Acting Practice Manager when the Practice Manager is absent.

Skills

Front desk leadership

Communication

Tech-savvy

Problem solving

Multitasking

Independence

Best Practice software

Tools

Best Practice

Job description

Bupa Darlinghurst is seeking a Part Time Practice Support to assist the Practice Manager, oversee front desk operations and rostering across two clinics, and help lead a busy clinical team.

The role is Monday, Wednesday and Friday until August 2027. You’ll recruit, manage performance reviews, monitor finances, and coach the team to achieve KPIs, while driving continuous improvements to patient experience.