Assistant Practice Manager | Part Time Contract | Darlinghurst Darlinghurst, New South Wales

Bupa; Sydney; On-site; AUD 42,000 - 54,000; Part time

Benefits offered by this job

Health insurance discounts

Partnership discounts (Apple, Samsung,

Gym and spa discounts

Job summary

Bupa Darlinghurst is seeking an experienced front desk professional to support the Practice Manager across two clinics. This part-time role focuses on rostering, recruitment support, team performance reviews and financial oversight in a fast-paced healthcare setting.

You will coach the team to hit KPI targets, improve patient experience and maintain seamless front desk operations, with acting Practice Manager duties in their absence.

Qualifications

• 3+ years of senior front desk experience and/or practice management.
• Proficiency with Best Practice software is preferred.
• Strong communication and active listening skills.

Responsibilities

• Support the Practice Manager with recruitment, rostering, and team performance reviews.
• Assist in financial oversight and regulatory compliance across clinics.
• Coach and develop the team to achieve KPI targets and practice goals.
• Contribute to continuous improvement to enhance patient experience.
• Facilitate regular team meetings and maintain effective communication.
• Manage front desk operations and act as Acting Practice Manager in absence.

Skills

Senior front desk experience

Practice management

Strong communication

Tech-savvy

Problem solving

Multitasking

Tools

Best Practice software

Job description

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We’re a global healthcare leader trusted by millions and committed to helping people tolive longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We’re investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you’ll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.

Here, your work has purpose, your voice matters and your future is full of possibility.

Just imagine the impact you could make.

The purpose of this job is…

Play a vital role in the effective running of the practice by providing essential support to the Practice Manager to showcase leadership and operational attributes. This role will work in our Darlinghurst practice, supporting our practice manager who manages 2 clinics in the area as well as leading our established team and supporting our clinical staff.

This role is available for a Part Time Contract- working Monday’s, Wednesday’s and Fridays until August 2027.

What you’ll need to make it possible

• Experienced in front desk at a senior level (3+ years’ experience) and/or practice management, ideally with proficiency in Best Practice software
• Strong communicator and active listener who can build rapport quickly
• Tech-savvy and adaptable, with the ability to pick up new systems with ease
• A natural problem-solver who takes initiative and gets things done without being asked
• Able to multitask and work accurately at pace in a busy clinical environment
• Confident working independently and managing the practice in the Practice Manager's absence

What you'll be doing:

• Working at our Darlinghurst practice with some requirements to support at Pitt St if required
• Support the Practice Manager with recruitment, rostering, team performance reviews, and financial oversight
• Coach and develop your team to achieve KPI targets and practice goals
• Contribute to continuous improvement initiatives that enhance the patient experience
• Assist in facilitating regular team meetings and maintaining effective communication across the practice
• Manage front desk operations, handling patient interactions and phone calls efficiently in a fast-paced environment
• Step up as Acting Practice Manager in their absence, taking full ownership of rostering, staff performance, financial monitoring, timesheet approvals, and order processing

Why you’ll love it?

• We support our people to be the healthiest and happiest versions of themselves.
• With access to continuous learning, development programs, and internal career pathways, you’ll be supported to grow your career and take the next step with confidence.

Our employees can access wide range of benefits: from our own products (incl. health insurance discounts) to many other products and services via our partnerships program (like Apple, Samsung, JB Hi-Fi, plus gym and spa discounts to name a few). We reward our people and celebrate their success, provide initiatives that develop careers and look after our people’s health, wellbeing, and futures.

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.