Practice Operations Lead | Assistant Manager

Bupa; Sydney; On-site; AUD 80,000 - 110,000; Full time

Job summary

Bupa Carlton urgent care clinic and General Practice is recruiting an Assistant Practice Manager for a fixed-term contract to mid-2027, with potential extension or permanency within Bupa. You’ll work closely with the Practice Manager to oversee day-to-day operations, rostering, recruitment and financial oversight, while coaching the team to meet goals and improve the patient experience.

The position is 38 hours per week, Monday to Friday from 8am to 5:30pm with occasional short-notice roster

Qualifications

• Experience as Assistant Practice Manager or 4+ years in a senior front desk admin role within a busy GP/allied health hospital environment.
• Experience with Best Practice software is highly regarded.
• Strong communication and listening skills.
• Confidence with technology and an ability to learn new systems.
• Ability to juggle competing priorities while remaining accurate and calm in a busy clinical environment.
• Confidence working independently and taking the lead when the Practice Manager is away.

Responsibilities

• Support the Practice Manager with day-to-day operations, rostering, recruitment, team performance reviews and financial oversight
• Coaching and supporting the team to achieve practice goals and targets
• Help us continually improve the experience we provide our patients
• Support regular team meetings and keeping communication flowing across the practice
• Be hands-on with front desk operations, patient interactions and phone enquiries
• Stepping up as Acting Practice Manager when required, taking ownership of rostering, staff performance, financial monitoring, timesheet approvals and order processing

Skills

Team leadership

Communication

Problem solving

Tech-savvy

Front desk experience

Stakeholder management

Tools

Best Practice software

Job description

Bupa Carlton urgent care clinic and General Practice is recruiting an Assistant Practice Manager for a fixed-term contract to mid-2027, with potential extension or permanency within Bupa. You’ll work closely with the Practice Manager to oversee day-to-day operations, rostering, recruitment and financial oversight, while coaching the team to meet goals and improve the patient experience.

The position is 38 hours per week, Monday to Friday from 8am to 5:30pm with occasional short-notice roster