Practice Manager Waurn Ponds

Pacific Smiles Group; Geelong; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Career progression

Leadership development

On-site support

Job summary

Pacific Smiles Waurn Ponds is seeking a skilled Practice Manager to lead a 3-chair centre, shape the team, and drive patient-focused care on the Surf Coast near Geelong. You will be supported by regional and national teams, with a clear pathway for leadership development and career growth.

The role emphasizes leading by example, managing rosters, patient flow, and ensuring high-quality general dental care while building strong community relationships.

Qualifications

• Experience in dental or healthcare operations as a Practice Manager, Senior DA or team leader.
• Ability to manage rosters, appointments and patient flow for a multi-room centre.
• Strong leadership and communication skills with the ability to coach and develop others.
• Excellent organisational skills and attention to detail.

Responsibilities

• Lead, mentor and motivate your team to deliver an exceptional patient experience.
• Manage rosters, appointment scheduling, patient flow and centre presentation.
• Support Dentists to deliver efficient, high-quality general dental care.
• Build relationships with the local community and grow the centre's patient base.
• Ensure compliance with clinical and operational policies and procedures.
• Monitor KPIs and identify opportunities for improvement.
• Partner with Regional Manager on business goals and centre growth.

Skills

Team leadership

Operations management

Patient care

Staff coaching

Centre rostering

Job description

3-chair centre | General dentistry services | Full-time leadership role Lead your own centre, build your team and love where you live. Imagine leading a centre where your ideas are heard, your impact is seen every day and your weekends are spent on the Surf Coast. Our Waurn Ponds centre is looking for a Practice Manager to take the lead, and this could be the career move you've been waiting for. With 3 chairs and a focus on quality general dentistry, this is a centre where one great leader can make a real difference. You'll have the freedom to shape the team culture, build strong patient relationships and put your own stamp on the centre, all with the backing of your Regional Manager and our national support teams. This role is perfect for an experienced Practice Manager looking for a fresh challenge. It's also a fantastic opportunity for a Senior Dental Assistant or people leader ready for their first "official" management role. If you've been waiting for someone to back your potential, this is it.

What we offer

• Permanent full-time position (Monday to Friday roster, so your weekends are your own)
• Your own 3-chair centre to lead, shape and grow
• Competitive salary package with genuine career progression
• Ongoing training, coaching and leadership development, so you're never left to figure it out alone
• Hands-on support from experienced regional and national operations teams
• A growing national network offering long-term career pathways
• An enviable lifestyle, with Torquay, the Surf Coast and the Great Ocean Road on your doorstep and Geelong's city amenities just minutes away

About the role

As Practice Manager, you'll be the heart of the Waurn Ponds centre. You'll lead the team, look after our patients and keep everything running smoothly.

• Lead, mentor and motivate your team to deliver an exceptional patient experience every time
• Manage rosters, appointment scheduling, patient flow and centre presentation
• Support our Dentists to deliver efficient, high-quality general dental care
• Build relationships with the local community and help grow the centre's patient base
• Ensure compliance with clinical and operational policies and procedures
• Monitor key performance metrics and identify opportunities for improvement
• Partner closely with your Regional Manager on business goals, team development and centre growth

This role offers real variety, real responsibility and real reward. You'll see the results of your leadership in your team, your patients and your centre's success.

About you

You're approachable, organised and motivated by making things better. You lead by example, care about the people around you and take genuine pride in a centre that runs well.

• Experience in dental or healthcare operations as a Practice Manager, Senior DA or team leader
• Confidence managing the daily operations of a busy centre
• Strong leadership and communication skills, with the ability to coach and develop others
• Excellent organisational skills and attention to detail
• A proactive, solutions-focused mindset and willingness to roll up your sleeves
• A genuine passion for patient care and teamwork

Not ticking every box? If you're a natural leader with a passion for patient care, we'd still love to hear from you. We'll help you build the skills to succeed.

Why join Pacific Smiles?

At Pacific Smiles, we're building a network of centres that deliver quality, accessible, patient-focused dental care across Australia. Our Practice Managers are never on their own. They're backed by dedicated regional and national teams, with the tools, resources and training they need to thrive. Join us at Waurn Ponds and take the next step in your leadership journey. You'll be supported, valued and set up for success, in one of Victoria's best places to live.

Please Note: To work in Dental in QLD, you are required to hold a Blue Card for paid employment (at no cost to you). You can discuss this further with us during an interview if you have any concerns.

Benefits

• A positive and professional work environment with strong teamwork and collaboration.
• Ongoing training and career development opportunities to help you advance.
• The chance to work alongside experienced dental practitioners and support staff.
• Job stability with a well-established and growing organisation.

We operate Pacific Smiles Dental and Nib Dental Care centres along the East Coast, and we exclusively manage HBF Dental Centres in Western Australia. That means more opportunities for Dental Assistants, leadership positions and support staff to build a fulfilling career. If you're passionate about patient care and want to be part of a team that values your skills and dedication, Pacific Smiles Group is the place for you!