Practice Manager: Lead Team, Optimize Patient Care

1300SMILES Dentists; Douglas Shire; Presencial; AUD 80.000 - 100.000; Jornada completa

Descripción de la vacante

1300SMILES Dentists is seeking a Practice Manager in Queensland to oversee the daily running of the dental practice. You will support clinicians and staff, drive patient experience, and monitor business performance to ensure smooth operation.

You will lead rostering, oversee appointment books, monitor KPIs and wage costs, and work with recruitment to onboard new team members. You will ensure infection control and safety standards are met and respond professionally to patient feedback.

Responsabilidades

• Leading, coaching and supporting the team, including rostering, setting expectations and having performance conversations.
• Managing appointment books and chair utilisation to help the practice meet its targets.
• Monitoring KPIs, revenue and wage costs, and identifying opportunities to improve results.
• Coordinating rosters across weekdays and Saturdays.
• Overseeing health fund claims, HICAPS and Child Dental Benefits Schedule processes.
• Supporting recruitment and onboarding in partnership with Abano's recruitment team.
• Responding to patient feedback and complaints in a professional, fair and practical way.
• Ensuring the practice follows infection control, work health and safety, privacy and accreditation requirements.

Descripción del empleo

1300SMILES Dentists is seeking a Practice Manager in Queensland to oversee the daily running of the dental practice. You will support clinicians and staff, drive patient experience, and monitor business performance to ensure smooth operation.

You will lead rostering, oversee appointment books, monitor KPIs and wage costs, and work with recruitment to onboard new team members. You will ensure infection control and safety standards are met and respond professionally to patient feedback.