Practice Manager - 1300SMILES Douglas

Abano Healthcare Group; Douglas Shire; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

Leadership development

Career progression

Network resources and support

Job summary

1300SMILES Douglas on the James Cook University campus in Townsville is seeking an experienced Practice Manager to lead the team, drive practice performance and create a positive environment for patients and staff.

You will work with clinicians to maintain efficient workflows and high standards of patient care while monitoring KPIs, overseeing administrative and compliance duties, and supporting recruitment and development. This role sits within the Abano Healthcare network.

Qualifications

• Experience managing a dental/healthcare practice
• Proven people leadership and team development
• Understanding of practice operations, KPIs and financial performance
• Ability to identify improvements and implement actions
• Excellent organization and prioritisation
• Clear communication with clinicians, patients and staff
• Experience with dental practice management software desirable
• Commitment to positive patient and team experience

Responsibilities

• Lead, coach and develop the practice team, building a positive and accountable culture
• Take ownership of day-to-day operations and overall practice performance
• Work closely with clinicians to maintain efficient workflows and high standards of patient care
• Monitor practice performance and identify opportunities to improve growth, efficiency and patient engagement
• Drive initiatives that enhance the patient journey from first interaction through to treatment completion
• Oversee administrative, compliance and operational requirements; support recruitment, onboarding, performance management and ongoing team development
• Build strong relationships across the practice and lead by example

Skills

Leadership

Healthcare ops

KPIs & finance

Process improvement

Organization

Communication

Dental software

Patient experience

Tools

Dental practice management software

Job description

Lead an established practice and play a key role in its continued success.

1300SMILES Douglas is seeking an experienced Practice Manager to lead our team, drive practice performance and create a positive environment for both patients and employees.

Located on the James Cook University campus, just minutes from Townsville University Hospital, our practice serves a diverse community of students, healthcare professionals, families and long-term patients. You'll join an established practice with an experienced clinical team and play an important role in its continued growth and success.

Job Description

As Practice Manager, you will:

• Lead, coach and develop the practice team, building a positive and accountable culture
• Take ownership of day-to-day operations and overall practice performance
• Work closely with clinicians to maintain efficient workflows and high standards of patient care
• Monitor practice performance and identify opportunities to improve growth, efficiency and patient engagement
• Drive initiatives that enhance the patient journey from their first interaction through to treatment completion
• Oversee administrative, compliance and operational requirementsSupport recruitment, onboarding, performance management and ongoing team development
• Build strong relationships across the practice and lead by example

Qualifications

To succeed in this role, you'll bring:

• Previous Practice Management experience within a dental or healthcare setting
• Strong people leadership skills, with a track record of coaching and developing teams
• A solid understanding of dental practice operations, KPIs and financial performance
• The ability to identify opportunities for improvement and turn them into action
• Excellent organisational skills and confidence managing competing priorities
• Clear communication skills and the ability to build strong relationships with clinicians, patients and support teams
• Strong computer skills, with experience using dental practice management software considered highly desirable.
• A genuine commitment to creating a positive experience for both patients and the team

Additional Information

Why join 1300SMILES Douglas?

• Lead an established practice with an experienced clinical team
• Make a genuine impact on team culture, patient experience and practice performance
• Have the support and autonomy to shape the practice and drive positive change
• Work alongside experienced clinicians and regional leaders
• Access leadership development, training and career progression across the network
• Benefit from the resources, systems and support of the wider Abano Healthcare network
• Build a rewarding career with a leading and growing healthcare organisation

1300SMILES is proudly part of the Abano Healthcare Network.

At Abano Healthcare, we are committed to fostering a diverse and inclusive workplace. We value and respect individuals from all backgrounds and believe that diversity drives innovation and success. Join us as we create a culture of inclusion that celebrates unique perspectives and provides equal opportunities for all.