Practice Manager - 1300SMILES Douglas

1300SMILES Dentists; Port Douglas; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Abano Uni Online training

Employee Assistance Program

9% discount on Medibank Corporate

Referral program rewards up to 20000

Flare Benefits app

Job summary

1300SMILES Douglas is looking for a hands-on Practice Manager to lead day-to-day operations, support clinicians and drive patient experience. You will work with our Regional Operations Manager to create a well-organised practice where the team can perform at their best and patients receive caring, efficient service.

You’ll lead rostering, monitor KPIs and coordinate recruitment in partnership with Abano’s recruitment team, while ensuring infection control and regulatory compliance across the

Qualifications

• Experience leading a team and coaching staff.
• Experience coordinating rosters, workloads and daily operations.
• Understanding of KPIs, budgets and business performance; translate into improvements.
• Clear communication and relationship-building with staff and patients.
• Strong problem-solving when things get busy while maintaining service quality.

Responsibilities

• Lead, coach and support the team, including rostering and performance conversations.
• Manage appointment books and chair utilisation to meet targets.
• Monitor KPIs, revenue and wage costs; identify improvement opportunities.
• Coordinate rosters across weekdays and Saturdays.
• Oversee health fund claims and related processes (HICAPS, CDDS).
• Support recruitment and onboarding with Abano's recruitment team.
• Respond to patient feedback professionally and promptly.
• Ensure infection control, WHS, privacy and accreditation requirements.

Skills

Team leadership

Roster management

Budget & KPIs

Communication

Problem solving

Organisational skills

Customer/patient focus

Change management

Job description

Company Description

Located on the James Cook University campus, close to Townsville University Hospital, 1300SMILES Douglas cares for a diverse community of students, healthcare professionals, families and long-term patients. Our team focuses on thorough dentistry and providing gentle care for patients who may feel nervous about visiting the dentist.

We're looking for a hands-on Practice Manager who enjoys leading people, improving performance and creating a great experience for customers and staff alike.

You might already be managing a dental or healthcare practice, or you could be leading a team in retail, hospitality, customer service or another fast-paced environment. If you're confident managing people, working towards targets and keeping day-to-day operations on track, we'd love to hear from you.

Job Description

As Practice Manager, you'll take responsibility for the day-to-day running of the practice, supporting your team while keeping an eye on business performance and patient experience.

Working closely with our clinicians and Regional Operations Manager, you'll help create a well-organised practice where the team can do their best work and patients feel well cared for.

Your responsibilities will include:

• Leading, coaching and supporting the team, including rostering, setting expectations and having performance conversations.
• Managing appointment books and chair utilisation to help the practice meet its targets.
• Monitoring KPIs, revenue and wage costs, and identifying opportunities to improve results.
• Coordinating rosters across weekdays and Saturdays.
• Overseeing health fund claims, HICAPS and Child Dental Benefits Schedule processes.
• Supporting recruitment and onboarding in partnership with Abano's recruitment team.
• Responding to patient feedback and complaints in a professional, fair and practical way.
• Ensuring the practice follows infection control, work health and safety, privacy and accreditation requirements.

Qualifications

Dental experience is helpful, but it's not essential. The most important thing is your ability to lead a team, manage competing priorities and keep a business running well.

You’ll bring:

• Experience leading or managing a team, with the confidence to coach people and address challenges when they arise.
• Experience managing rosters, workloads and day-to-day operations in a busy environment.
• An understanding of KPIs, budgets and business performance, and the ability to turn results into practical improvements.
• Strong organisation and problem-solving skills, with the ability to prioritise when things get busy.
• Clear communication skills and the ability to build positive working relationships.
• A fair, hands-on leadership style that balances accountability with recognising good work.
• A willingness to learn new systems, processes and the requirements of the dental industry.

Additional Information

Why join 1300SMILES Douglas?

• Take ownership of an established practice and make a genuine impact on its performance and team culture.
• Work alongside an experienced clinical team and build strong working relationships.
• Access training, mentorship and ongoing professional development.
• Explore longer-term career opportunities across Abano Healthcare, including regional and multi-site leadership roles.
• Access a performance-based incentive opportunity for Practice Managers.

You’ll also have access to Abano Healthcare benefits, including:

• Abano Uni Online for training and skills development.
• A free, confidential Employee Assistance Program.
• 9% off Medibank Corporate health cover.
• Rewards of up to $20,000 through the Abano Referral Program.
• Everyday savings through the Flare Benefits app.

You don't need to know dentistry to bring great leadership to 1300SMILES Douglas. Bring your experience, initiative and ability to get the best out of people, and we'll help you learn the rest.

1300SMILES is proudly part of the Abano Healthcare network.

Abano Healthcare supports more than 250 dental locations across Australia and New Zealand, providing the support services, resources and development opportunities that allow dental teams to focus on delivering great patient care.

We are committed to fostering a diverse and inclusive workplace. We value and respect individuals from all backgrounds and believe that diversity drives innovation and success. Join us as we create a culture of inclusion that celebrates unique perspectives and provides equal opportunities for all.