Practice Manager

Castle Medical Centres; Sydney; On-site; AUD 90,000 - 120,000; Full time

Job summary

Castle Medical Centres in NSW is seeking a Practice Manager to oversee facilities, systems and staff, delivering operations on time and within budget.

You will coordinate rosters, onboarding, recruitment, inter-department collaboration, quality improvement, accreditation, WHS, and cost controls to ensure high-quality patient service.

Responsibilities

• Manage all Practitioner and allied Health requirements in the centre
• Facilitate and develop positive working partnerships with all Practitioners and Allied Health
• Coordinate and distribute Practitioner reschedules, including after-hours in consultation with Practitioners.
• Provide operational orientation and co-ordinate onboarding for New GPs and Practitioners.
• Assist with recruitment of new Practitioners as required.
• Work with nursing and practitioners to ensure high-quality clinical outcomes.
• Coordinate all Patient Services staff rosters
• Ensure rosters reflect centre demands and patient services KPIs.
• Effectively coordinate both planned and unplanned leave of staff and ensure adequate staff coverage is provided to centres.
• General administrative activities related to coordinating the rosters.
• Regularly review the roster against set KPIs and budgeting requirements and recommend actions to improve performance.
• Work with nursing Team Leader to ensure efficient working relationships between teams and practitioners.
• Manage performance and conduct of patient services staff and raise
• Oversee and manage IT, AR Finance, and payroll issues with departmental leads.
• Identify staff requirements and recruit where required
• Ensure consistent high standards of customer service are delivered to patients.
• Ensure patient services staff provide operational support to Practitioners.
• Contribute to the development of annual budgets for areas of direct responsibility. Ensure that services under direct responsibility operate within the allocated annual budget and take remedial action as may be necessary.
• Initiate opportunities to reduce costs by introducing service efficiencies - whilst maximising income.
• Develop, implement, and maintain operational plans
• Actively participate in the PIP QI process that drives practice wide improvement. Plan, develop and implement new initiatives that enhance service provision, efficiency and profitability using PDSA model.
• Responsibility for end-to-end external Accreditation process in centre
• Maintain up-to-date policies & procedures within operational responsibilities of position and ensure they are implemented at all times.
• Contribute as a member to the Management Team to monitor and evaluate CHMC policies and procedures.
• Monitor, manage, and make applications as required for the maintenance, repair, and security of property, plant, and equipment.
• Ensure that the working environment operates safely in accordance with WHS legislation.
• Conduct business audits for the company and chair the quarterly WH&S committee meeting.
• Manage the complaints process for GPs and Patient Services staff.

Job description

The primary purpose of the Practice Manager is to manage Medical Centre facilities, systems and staff to cost-effectively provide a high level of support to all practitioners operating practices from the medical centre. The PM is responsible for organising on-site teams to deliver operations on time, to quality and accreditation standards, and efficiently, while ensuring the centre meets budget requirements.

RESPONSIBILITIES

Practitioner management and support

• Manage all Practitioner and allied Health requirements in the centre
• Facilitate and develop positive working partnerships with all Practitioners and Allied Health
• Coordinate and distribute Practitioner reschedules, including after-hours in consultation with Practitioners.
• Provide operational orientation and co-ordinate onboarding for New GPs and Practitioners.
• Assist with recruitment of new Practitioners as required.
• Work with nursing and practitioners to ensure high-quality clinical outcomes.
• Coordinate all Patient Services staff rosters
• Ensure rosters reflect centre demands and patient services KPIs.
• Effectively coordinate both planned and unplanned leave of staff and ensure adequate staff coverage is provided to centres.
• General administrative activities related to coordinating the rosters.
• Regularly review the roster against set KPIs and budgeting requirements and recommend actions to improve performance.

In-centre operational management to all onsite staff

• Work with nursing Team Leader to ensure efficient working relationships between teams and practitioners.
• Manage performance and conduct of patient services staff and raise
• Oversee and manage IT, AR Finance, and payroll issues with departmental leads.
• Identify staff requirements and recruit where required
• Ensure consistent high standards of customer service are delivered to patients.
• Ensure patient services staff provide operational support to Practitioners.

Centre Budget and Operational Strategy

• Contribute to the development of annual budgets for areas of direct responsibility. Ensure that services under direct responsibility operate within the allocated annual budget and take remedial action as may be necessary.
• Initiate opportunities to reduce costs by introducing service efficiencies - whilst maximising income.
• Develop, implement, and maintain operational plans

Quality Improvement

• Actively participate in the PIP QI process that drives practice wide improvement. Plan, develop and implement new initiatives that enhance service provision, efficiency and profitability using PDSA model.

Accreditation

• Responsibility for end-to-end external Accreditation process in centre
• Maintain up-to-date policies & procedures within operational responsibilities of position and ensure they are implemented at all times.
• Contribute as a member to the Management Team to monitor and evaluate CHMC policies and procedures.

WHS and Maintenance

• Monitor, manage, and make applications as required for the maintenance, repair, and security of property, plant, and equipment.
• Ensure that the working environment operates safely in accordance with WHS legislation.
• Conduct business audits for the company and chair the quarterly WH&S committee meeting.

Other

• Manage the complaints process for GPs and Patient Services staff.