Practice Manager

Better Health Network; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Benefits offered by this job

Salary packaging benefits

Professional development

Collaborative team culture

Flexible work arrangements

Inclusive environment

Job summary

Better Health Network is seeking an experienced Practice Manager to lead BHN’s GP services in a community health setting. You will oversee daily operations, workforce coordination, and service quality across multiple sites in Melbourne.

You will drive Medicare/GPL billing, MBS optimisation and continuous improvement while building a collaborative team culture committed to culturally safe care and patient-centred delivery.

Qualifications

• Qualification in health administration or equivalent.
• Experience leading and coordinating staff in health/community settings.
• Experience managing general practice operations and clinic scheduling.
• Experience with Medicare item numbers and GP billing.
• Knowledge of Best Practice and Medical Director software.

Responsibilities

• Oversee day-to-day practice operations and patient flow.
• Lead and support multidisciplinary teams and workforce planning.
• Oversee Medicare and GP billing processes and payment issues.
• Drive revenue, efficiency and service delivery improvements.
• Support governance, quality, accreditation and compliance.

Skills

Leadership

Operations management

Workforce planning

Medicare/GP billing

Staff coaching & engagement

Education

Health administration qualification

Diploma of Practice Management (HLT57715)

Tools

Best Practice

Medical Director

Job description

Practice Manager

• Join a community health organisation making a meaningful difference
• South Melbourne location, with travel to additional sites as required
• Fixed term until June 2027, Full time

Make a real difference in your community.

We are seeking an experienced Practice Manager to provide leadership across Better Health Network’s GP services, supporting high-quality, sustainable and accessible primary healthcare for our communities.
As a not-for-profit organisation, Better Health Network supports people and families at different stages of life and works with communities to strengthen health and wellbeing. We believe that better health and wellbeing is built around community.

About the role

As our Practice Manager, you’ll oversee the day-to-day operations of BHN’s GP services, leading our teams to deliver efficient, person-centred and high-quality care. You’ll play a key role in workforce coordination, practice operations, Medicare and GP billing, service performance, clinical governance and continuous improvement.

• Oversee day-to-day practice operations and support high-quality, responsive client service delivery.
• Lead and support multidisciplinary teams, including workforce planning, onboarding, performance, development and team engagement.
• Oversee Medicare and GP billing processes, including claiming, payment processing and resolution of billing errors and rejections.
• Drive MBS optimisation, revenue improvement and operational efficiencies to support sustainable service delivery.
• Support clinical governance, quality, accreditation, compliance and continuous improvement activities.
• Monitor service performance, client trends and operational data to identify opportunities for improvement and service planning.
• Build strong relationships across BHN and with external health, housing and community partners to support integrated and person-centred care.

About you

You’ll be an experienced healthcare or practice management professional who combines strong operational capability with confident, supportive leadership. You’ll be comfortable managing competing priorities while building an accountable, collaborative and positive team culture.

To be successful, you’ll bring:

• A relevant qualification in health administration, business administration, practice management, healthcare management or a related discipline, or equivalent demonstrated experience.
• Experience leading and coordinating staff within a health or community setting.
• Demonstrated experience managing general practice operations, including workforce administration, clinic scheduling, patient flow and service delivery.
• Experience working within funding, compliance and service delivery frameworks.
• Strong leadership, interpersonal, organisational and problem-solving skills.
• Knowledge and experience using Best Practice and/or Medical Director clinical software, including appointment management and billing.
• Knowledge of Medicare item numbers relevant to general practice.
• The ability to build effective relationships with clients, employees and external stakeholders from diverse backgrounds.
• A commitment to person-centred, culturally safe and trauma-informed practice.

Desirable:

• Diploma of Practice Management (HLT57715) or equivalent.
• Experience within community health or primary care.
• Previous medical reception experience within a busy general practice environment.
• Knowledge of relevant healthcare legislation, standards and compliance requirements.
• Current First Aid Certificate.

Why join BHN?

At BHN, you'll join a values-driven organisation that genuinely cares about its people and the communities it serves. We offer:

• Salary packaging benefits to increase your take-home pay
• Professional development and learning opportunities
• A collaborative and supportive team culture
• The opportunity to lead services that improve healthcare access for vulnerable and diverse communities
• Flexible work arrangements to support work-life balance
• The opportunity to make a meaningful impact every day

Location

This role is primarily based at 341 Coventry Street, South Melbourne, with travel to additional BHN sites as required.

We value Accountability, Collaboration, Respect and Courage, and we strive to create an inclusive environment that welcomes people from all backgrounds, including those from Aboriginal and Torres Strait Islander, culturally and linguistically diverse, and LGBTQIA+ communities.

Pre-employment checks include reference checks, National Police Check, Working with Children Check, evidence of the right to work in Australia, a current full or probationary driver’s licence and applicable immunisation requirements.

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