Gp Service Coordinator

Better Health Network; Melbourne; On-site; AUD 45,000 - 60,000; Part time

Benefits offered by this job

NFP Salary packaging & meal娱乐ment perk

Job summary

Better Health Network is seeking a part-time GP Services Coordinator to support South Melbourne and St Kilda services. This 0.6FTE, 12-month fixed term role blends practice administration with frontline operations to keep our GP services running smoothly and access to care expanding for communities facing barriers.

You'll coordinate rosters, support clinicians, and drive continuous improvement across scheduling, workforce administration and patient experience, while upholding person-centred,

Qualifications

• Experience in general practice administration or coordination.
• Knowledge of Medicare billing and claiming processes.
• Experience with practice software such as Best Practice and Medical Director.
• Strong organisational and stakeholder management skills.
• Commitment to person-centred, inclusive and culturally safe care.

Responsibilities

• Oversee day-to-day operation of GP services and support clinicians.
• Coordinate rosters and workforce administration.
• Improve systems and processes to enhance service delivery.
• Deliver an outstanding patient experience.

Skills

Practice administration

Team coordination

Stakeholder management

Problem solving

Tools

Best Practice

Medical Director

Job description

Part-time 0.6FTE, 12 month fixed term contract

Based at South Melbourne & St Kilda

Help improve access to healthcare

At Better Health Network (BHN), we're committed to making healthcare accessible for everyone. We're looking for a GP Services Coordinator, helping ensure people who face barriers to healthcare can access the care they need.

This is a rewarding opportunity to combine your general practice experience with meaningful community impact.

About the role

We deliver GP services at South Melbourne and, in partnership with The Salvation Army (TSA), at Access Health in St Kilda. Both practices provide fully bulk-billed primary healthcare and play an important role in supporting people who face barriers to accessing mainstream health services.

As GP Services Coordinator, you'll play a key role in the day-to-day operation of our GP services, supporting clinicians, coordinating rosters and workforce administration, improving systems and processes, and helping deliver an outstanding patient experience.

About you

You're an experienced practice administration or coordination professional who understands how general practice operates and enjoys keeping services running smoothly.

You may have worked as:

• Practice Manager
• Assistant Practice Manager
• Senior Medical Receptionist
• GP Clinic Coordinator
• Similar primary care administration role

You'll also bring:

• Experience in general practice, primary care or community health
• Knowledge of Medicare billing and claiming processes
• Experience with practice software such as Best Practice and/or Medical Director
• Strong organisational and stakeholder management skills
• A proactive approach to problem-solving and continuous improvement
• A commitment to person-centred, inclusive and culturally safe care, and to improving health equity for vulnerable communities.

Why join BHN?

• Be part of a collaborative, forward-thinking organisation committed to inclusion, innovation, and service excellence.
• Purpose driven work that directly impacts community wellbeing
• Supportive, multidisciplinary team environment
• Career growth during a period of organisational transformation
• NFP Salary packaging & meal entertainment perks (up to $18,900)

This is an exciting opportunity for a passionate leader to strengthen team performance, drive operational excellence, and make a meaningful impact on community health outcomes.

Applications close: 4 September 2026 COB.

Pre-employment requirements: All offers of employment are subject to reference checks, a national police check, working with children check, verification of the right to work in Australia, and other required probity and screening requirements.

Better Health Network is an equal opportunity employer. We encourage applications from individuals of diverse backgrounds, including those from the Aboriginal and Torres Strait Islander, Culturally and Linguistically Diverse, and LGBTI+ communities.