Practice Manager

Newcomb Smiles Dental Clinic; Geelong; On-site; AUD 75,000 - 105,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Staff wellbeing support

Job summary

Newcomb Smiles Dental Clinic in Geelong's eastern suburbs is growing and seeks a hands-on Practice Manager to run day-to-day operations, work closely with the Principal Dentist, and help shape culture as the clinic scales.

You’ll oversee scheduling, HR admin, compliance, billing (Xero), and CareStack usage, stepping in at reception or assisting chairside during busy times. This is a genuine growth role with training provided.

Qualifications

• Previous experience as a Practice Manager or senior admin/operations role in a dental or allied health setting (essential)
• Strong understanding of dental practice workflows and patient scheduling systems
• Confident managing a small team, with excellent communication and conflict-resolution skills

Responsibilities

• Oversee daily clinic operations, patient scheduling, and workflow across clinical and front-of-house teams
• Manage staff rostering, leave requests, recruitment support, and day-to-day HR administration
• Ensure compliance with dental industry regulations, infection control standards, and workplace health & safety requirements
• Manage patient billing, health fund claims, and basic financial administration (Xero)
• Maintain and optimise use of CareStack practice management software
• Handle patient enquiries, complaints, and service recovery with a calm, professional approach
• Step in on reception and basic chairside/dental assisting support during busy periods, staff absences, or as the practice scales
• Act as the key point of contact between clinical staff, admin staff, and practice ownership

Skills

Dental office management

Team leadership

Communication

Conflict resolution

Tools

CareStack

Xero

Scheduling systems

Job description

Newcomb Smiles Dental Clinic – Geelong VIC

Newcomb Smiles Dental is a growing, modern dental practice in Geelong's eastern suburbs, part of the same ownership group as the well-established Dove Dental Waurn Ponds. We're building a close-knit, patient-focused team and looking for a Practice Manager who wants to help shape that culture as the clinic grows.

About the Role

We're seeking an experienced Practice Manager to run the day-to-day operations of Newcomb Smiles Dental, working closely with our Principal Dentist. As a smaller, growing practice, this is a genuinely hands-on management role. Alongside running the business side of the clinic, you'll be comfortable stepping onto the front desk or lending a hand chairside during busy periods, staff absences, or as the practice scales. As Newcomb grows, we expect this role to move further into full-time practice management - this is a chance to help build that growth, not just manage around it.

Key Responsibilities

• Oversee daily clinic operations, patient scheduling, and workflow across clinical and front-of-house teams
• Manage staff rostering, leave requests, recruitment support, and day-to-day HR administration
• Ensure compliance with dental industry regulations, infection control standards, and workplace health & safety requirements
• Manage patient billing, health fund claims, and basic financial administration (Xero)
• Maintain and optimise use of CareStack practice management software
• Handle patient enquiries, complaints, and service recovery with a calm, professional approach
• Step in on reception and basic chairside/dental assisting support during busy periods, staff absences, or as the practice scales
• Act as the key point of contact between clinical staff, admin staff, and practice ownership

About You

• Previous experience as a Practice Manager or senior admin/operations role in a dental or allied health setting (essential)
• Strong understanding of dental practice workflows and patient scheduling systems
• Confident managing a small team, with excellent communication and conflict-resolution skills
• Organised, proactive, and genuinely happy to pitch in wherever needed in a small, growing team
• Reception or dental assisting experience is a strong plus, though not essential — full training provided for any hands-on clinical support tasks
• Sound understanding of workplace relations basics — Fair Work obligations, leave entitlements, rostering fairness
• Motivated by the opportunity to grow a role alongside a growing practice, rather than step into a fixed, fully-defined position

What We Offer

• Competitive salary, negotiable based on experience
• The opportunity to help shape a growing practice from an early stage, with the role itself evolving as the clinic grows
• Supportive ownership genuinely invested in staff wellbeing and professional development
• A collaborative, low-drama team environment