Powersports Customer Success & Internal Sales Pro

White's Powersports Australia Pty Limited; Brisbane; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive salary package plus bonus

Career development opportunities

Employee product discounts

Team events and social activities

Work with leading brands

Job summary

White's Powersports Australia Pty Limited is seeking a Customer Service and Internal Sales Specialist to join our team in Willawong, QLD. You will handle retail tickets, respond to inquiries via phone and email, and support internal sales by processing orders and aiding Territory Managers.

The role requires proven customer service experience, good motorcycle knowledge, and excellent communication skills. A team-focused, detail-oriented approach is essential in our fast-paced, customer-centric

Qualifications

• Proven customer service experience in retail or e-commerce.
• Good knowledge of motorcycles.
• Excellent phone manner and ability to build customer relationships.
• Excellent written and spoken communication skills.
• Strong attention to detail and professional approach.
• Good level of computer literacy; experience with helpdesk or ticketing systems is an advantage.
• Strong organisational skills to prioritise a busy ticket queue and phone load.
• Can-do attitude and ability to stay calm under pressure.
• Team player with collaborative mindset.

Responsibilities

• Manage and respond to retail tickets from our websites on time, from first contact to resolution.
• Answer incoming phone calls and emails from retail customers and dealers.
• Provide product information, fitment questions, order status, returns and warranty support.
• Troubleshoot and resolve customer problems and escalate when needed.
• Coordinate with warehouse/dispatch to fix orders, delivery and stock issues.
• Keep customer records accurate and up to date.
• Provide information and support to Territory Managers as needed.
• Make outbound calls to promote and sell products when required.

Skills

Customer service

Retail/e-commerce

Motorcycle knowledge

Phone etiquette

Written communication

Attention to detail

Computer literacy

Team player

Tools

Helpdesk systems

ERP systems

Ticketing systems

E-commerce platforms

Job description

White's Powersports Australia Pty Limited is seeking a Customer Service and Internal Sales Specialist to join our team in Willawong, QLD. You will handle retail tickets, respond to inquiries via phone and email, and support internal sales by processing orders and aiding Territory Managers.

The role requires proven customer service experience, good motorcycle knowledge, and excellent communication skills. A team-focused, detail-oriented approach is essential in our fast-paced, customer-centric