Powersports Customer Experience & Internal Sales

Whites Powersports Ltd.; Brisbane; Hybrid; AUD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive salary + bonus

Training & development

Leading brands

Motorcycle discounts

Modern facilities

Team events

Career progression

Job summary

Whites Powersports is expanding its Australasian customer service team in Australia. This permanent full-time role focuses on delivering an exceptional customer experience across online tickets, phone, and email, supporting the Internal Sales team and Territory Managers.

You will work with leading motorcycle brands, help customers with product information, orders, returns and warranty questions, and contribute to a collaborative, fun culture with ongoing training and career development.

Qualifications

• Proven customer service experience in retail or e-commerce.
• Experience with online tickets, live chat or email support is highly regarded.
• Good knowledge of motorcycles; in-depth mechanical knowledge is a bonus.
• Excellent phone manner and the ability to build and maintain customer relationships.

Responsibilities

• Managing and answering retail tickets from our websites on time, from first contact to resolution.
• Answer incoming phone calls and emails from retail customers and dealers.
• Help customers with product information, fitment questions, order status, returns and warranty enquiries.
• Troubleshoot and fix customer problems and escalate them when needed.
• Work closely with the warehouse and dispatch teams to fix orders, delivery and stock problems.
• Keep ticket and customer records accurate and up to date.

Skills

Customer service

Motorcycle knowledge

Communication skills

ERP systems

Tools

Helpdesk systems

E-commerce platforms

CRM systems

Job description

Whites Powersports is expanding its Australasian customer service team in Australia. This permanent full-time role focuses on delivering an exceptional customer experience across online tickets, phone, and email, supporting the Internal Sales team and Territory Managers.

You will work with leading motorcycle brands, help customers with product information, orders, returns and warranty questions, and contribute to a collaborative, fun culture with ongoing training and career development.