Motorsports: Customer Service & Internal Sales

White's Powersports Australia Pty Limited; Greater Dandenong; On-site; AUD 60,000 - 70,000; Full time

Job summary

White's Powersports Australia Pty Limited – Dandenong VIC is seeking a Customer Service and Internal Sales Specialist. You will handle retail tickets, phone enquiries and emails, and support the Internal Sales team with order processing and field support.

Join Australasia’s leading powersports distributor and help deliver exceptional customer experiences across multiple brands. A strong customer focus and motorcycle knowledge are highly valued.

Qualifications

• Proven customer service experience in retail or ecommerce.
• Strong knowledge of motorcycles is beneficial.
• Excellent written and spoken communication.
• Ability to manage a busy ticket queue and calls.
• Experience with helpdesk or ticketing systems is advantageous.

Responsibilities

• Manage retail tickets from our websites on time, from first contact to resolution.
• Answer incoming phone calls and emails from retail customers and dealers.
• Provide product information, fitment questions, order status, returns and warranty support.
• Troubleshoot and resolve customer issues, escalating where needed.
• Coordinate with warehouse to fix orders, delivery and stock problems.
• Maintain accurate customer records and documentation.
• Support Territory Managers with information and follow-ups.
• Promote products with outbound calls when appropriate.

Skills

Customer service

Retail experience

E-commerce support

Phone/communication

Ticketing systems

Teamwork

Organisational skills

Motorcycle knowledge

Tools

Helpdesk software

ERP systems

E-commerce platforms

Job description

White's Powersports Australia Pty Limited – Dandenong VIC is seeking a Customer Service and Internal Sales Specialist. You will handle retail tickets, phone enquiries and emails, and support the Internal Sales team with order processing and field support.

Join Australasia’s leading powersports distributor and help deliver exceptional customer experiences across multiple brands. A strong customer focus and motorcycle knowledge are highly valued.