Customer Service and Internal Sales Specialist

Whites Powersports; Brisbane; Ibrido; AUD 65.000 - 80.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive salary + bonus

Training & development

Leading brands

Motorcycle discounts

Modern facilities

Team events

Career progression

Descrizione del lavoro

Whites Powersports is expanding its Australasian customer service team in Australia. This permanent full-time role focuses on delivering an exceptional customer experience across online tickets, phone, and email, supporting the Internal Sales team and Territory Managers.

You will work with leading motorcycle brands, help customers with product information, orders, returns and warranty questions, and contribute to a collaborative, fun culture with ongoing training and career development.

Competenze

• Proven customer service experience in retail or e-commerce.
• Experience with online tickets, live chat or email support is highly regarded.
• Good knowledge of motorcycles; in-depth mechanical knowledge is a bonus.
• Excellent phone manner and the ability to build and maintain customer relationships.

Mansioni

• Managing and answering retail tickets from our websites on time, from first contact to resolution.
• Answer incoming phone calls and emails from retail customers and dealers.
• Help customers with product information, fitment questions, order status, returns and warranty enquiries.
• Troubleshoot and fix customer problems and escalate them when needed.
• Work closely with the warehouse and dispatch teams to fix orders, delivery and stock problems.
• Keep ticket and customer records accurate and up to date.

Conoscenze

Customer service

Motorcycle knowledge

Communication skills

ERP systems

Strumenti

Helpdesk systems

E-commerce platforms

CRM systems

Descrizione del lavoro

Join one of Australasia's leading powersports businesses and help shape our customer experience with some of the industry's best-known brands.

Join our growing Australasian business

Whites Powersports is one of Australasia’s largest motorcycle parts and accessories distributors, representing more than 50 leading brands across New Zealand and Australia. We are a progressive, family-owned business with ambitious international goals, over 70 years of long-standing supplier and customer relationships, and a genuine passion for powersports. Our New Zealand head office is based in a purpose-built facility in Horotiu, with Australian sales and distribution operations across Brisbane, Melbourne, and Perth. Our mission is simple: to deliver exceptional customer service and be the most reliable source of aftermarket parts, accessories and apparel. We value teamwork, continuous learning and having fun along the way.

About The Role

With more than 105 team members across New Zealand and Australia, we are continuing to grow and are looking for a customer service superstar to join our growing internal sales team in Australia. Reporting to the Northern State Manager, you'll work closely with the sales team across Australia to create an exceptional customer experience. This permanent full-time position will mainly focus on customer service. You'll look after retail tickets (enquiries from customers on our in house and branded websites) and handle incoming phone enquiries. You'll also support our Internal Sales team by processing orders and supporting our Territory Managers in the field. Our customers include retail buyers who shop on our websites, plus motorcycle dealers and repair shops across the country. The sales team are supported by our State Managers, Sales Team Leader, a printed catalogue, and our industry-leading website.

Key Responsibilities

Customer Service (main focus)

• Managing and answering retail tickets from our websites on time, from first contact to resolution.
• Answer incoming phone calls and emails from retail customers and dealers.
• Help customers with product information, fitment questions, order status, returns, exchanges and warranty enquiries.
• Troubleshoot and fix customer problems and escalates them when needed.
• Work closely with the warehouse and dispatch teams to fix orders, delivery and stock problems.
• Keep ticket and customer records accurate and up to date.
• Point out common customer problems and suggest improvements to the online customer experience.

Internal Sales (supporting role)

• Process customer orders accurately and on time.
• Give external Territory Managers the information and support they need.
• Make outbound calls to promote and sell our products when required.
• Flexibility to assist the wider team in other areas when required.

About You

• Proven customer service experience in retail or e-commerce. Experience with online tickets, live chat or email support is highly regarded.
• Good knowledge of motorcycles. In-depth mechanical knowledge is a bonus.
• Excellent phone manner, and the ability to build and keep customer relationships.
• Excellent written and spoken communication skills, including clear and friendly written replies.
• Strong attention to detail and a professional approach.
• Good level of computer literacy. Experience with helpdesk or ticketing systems, e-commerce platforms or ERP systems is an advantage.
• Strong organisational skills, with the ability to prioritise a busy ticket queue and phone load.
• A can-do attitude, a strong work ethic and the ability to stay calm under pressure.
• A team player who knows that teamwork and communication are essential in a growing business.

Why Join Us?

At Whites Powersports, you'll be part of a business that values innovation, teamwork and personal development.

We Offer

• Competitive salary package plus performance bonus
• Ongoing training and career development opportunities
• The opportunity to work with leading motorcycle and powersports brands
• The chance to combine your customer service skills with your passion for motorcycles
• A supportive and collaborative team culture
• Modern, purpose-built facilities
• Regular team events and social activities
• Generous employee product discounts
• The opportunity to contribute to the continued growth of an Australasian market leader

Our culture

Our people are central to our success. We are guided by four core values:

• Having Fun: Be committed to getting the job done to the highest level whilst having and creating fun along the way.
• Acting in the Spirit: We treat all relationships with respect, integrity and compassion.
• Always Learning: Be committed and open to learning, always. We are never all-knowing, and life never stops teaching.
• Passion for Powersports: We are genuinely passionate about motorcycles, riding and the powersports industry.

We bring these values to life through C.O.P.E.: Communication, Ownership, Planning, and Execution.

Ready to Ride With Us?

If you're a customer service superstar ready to expand your skills across multiple e-commerce platforms while working with some of the best-known brands in powersports, we'd love to hear from you.