Powersports Customer Experience & Internal Sales Specialist

Whites Powersports Ltd.; Melbourne; On-site; AUD 50,000 - 70,000; Full time

Benefits offered by this job

Competitive salary package plus bonus

Ongoing training and career dev

Work with leading brands in powersport

Combine customer service with motorsen

Generous employee product discounts

Job summary

Whites Powersports is a leading Australasian motorcycle parts and accessories distributor, offering a dynamic customer service and internal sales role in Australia. You’ll manage retail tickets, phone and email inquiries, and support Territory Managers while helping customers with product information, orders and returns.

Join a team that values passion for powersports and growth across NZ and AU. This permanent full-time position focuses on delivering exceptional service, processing orders

Qualifications

• Proven customer service experience in retail or e-commerce.
• Experience with online tickets, live chat or email support is highly regarded.
• Good knowledge of motorcycles; in-depth mechanical knowledge is a bonus.
• Excellent phone manner and ability to build and maintain customer relationships.
• Excellent written and spoken communication skills.
• Strong attention to detail and a professional approach.
• Good level of computer literacy; experience with helpdesk, e-commerce platforms or ERP systems is advantageous.
• Strong organisational skills and ability to prioritise a busy queue.
• Can-do attitude and a collaborative team player.
• Willingness to adapt and support other areas as needed.

Responsibilities

• Managing and answering retail tickets from our websites on time, from first contact to resolution.
• Answer incoming phone calls and emails from retail customers and dealers.
• Help customers with product information, fitment questions, order status, returns, exchanges and warranty enquiries.
• Troubleshoot and fix customer problems and escalate them when needed.
• Work closely with the warehouse and dispatch teams to fix orders, delivery and stock problems.
• Keep ticket and customer records accurate and up to date.
• Point out common customer problems and suggest improvements to the online customer experience.
• Process customer orders accurately and on time.
• Give external Territory Managers the information and support they need.
• Make outbound calls to promote and sell our products when required.
• Flexibility to assist the wider team in other areas when required.

Skills

Customer service

Motorcycle knowledge

Phone etiquette

Communication skills

Attention to detail

Tech literacy

Organisation

Positive attitude

Teamwork

Job description

Whites Powersports is a leading Australasian motorcycle parts and accessories distributor, offering a dynamic customer service and internal sales role in Australia. You’ll manage retail tickets, phone and email inquiries, and support Territory Managers while helping customers with product information, orders and returns.

Join a team that values passion for powersports and growth across NZ and AU. This permanent full-time position focuses on delivering exceptional service, processing orders