Post Placement Support Officer - Employment Services

MADEC Australia; Greater Shepparton; Hybrid; AUD 60,000 - 80,000; Full time

Job summary

MADEC Australia is seeking a Post Placement Support Officer in the Goulburn Murray Region to help participants progress toward employment and sustain success. You’ll work closely with participants and employers, delivering proactive post-placement support, early intervention, and ongoing coaching across multiple MADEC offices.

The role emphasizes strong relationship-building, timely action to keep placements on track, and collaboration with site teams to maximise outcomes.

Qualifications

• Certificate IV in Employment Services is required.
• Current Driver's Licence.
• National Police Check.
• Working With Children Check (or willingness to obtain).

Responsibilities

• Provide ongoing, tailored post-placement support to participants.
• Conduct regular check-ins to keep participants on track.
• Identify challenges early and step in with solutions.
• Re-engage and re-place participants if needed.
• Build strong relationships with local employers.
• Mediate issues and coordinate wage subsidies where required.

Skills

Interpersonal skills

Proactive mindset

Time management

Data handling

Compliance awareness

Stakeholder mgmt

Education

Certificate IV in Employment Services

Job description

Post Placement Support Officer - Employment Services

Want a role where you actually see the impact of your work every single day?

At MADEC, we don't just help people into jobs - we support them to stay there, grow, and build a better future. We're looking for a Post Placement Support Officer to join our team in the Goulburn Murray Region, who will play a key role in creating long-term employment success stories.

Location Flexibility: This role can be based at any of our full-time MADEC offices in Shepparton, Echuca, Seymour or Wangaratta, offering flexibility to work from a location that suits you.

About the Role

As a Post Placement Support Officer, you'll play a vital role in helping participants succeed in employment. Through proactive support, early intervention and strong relationships with participants and employers, you'll help people navigate challenges, overcome barriers and build sustainable, long-term employment.

You'll also maintain oversight of participants' progress towards employment outcomes, identifying risks, recognising opportunities and coordinating timely action to keep placements on track. With a strong focus on support, intervention and outcome caretaking, you'll contribute to positive participant experiences and strong site performance.

What You'll Be Doing

• Provide ongoing, tailored post-placement support
• Conduct regular check-ins to keep participants on track
• Identify challenges early and step in with solutions
• Re-engage and re-place participants if needed

Working with Local Employers

• Build strong relationships with local employers
• Support workplace integration and performance
• Mediate issues and keep placements on track
• Coordinate wage subsidies where required

Outcomes & Compliance

• Ensure documentation is accurate and audit-ready
• Monitor hours and intervene where outcomes are at risk
• Collaborate with internal teams to maximise performance
• Work closely with Job Coaches and site teams
• Contribute to performance discussions and improvements
• Share insights to improve participant outcomes

What You'll Bring

• Strong people skills, you build trust quickly
• A proactive, solutions-focused mindset
• Great time management and attention to detail
• Ability to work with diverse participants and stakeholders
• Comfortable working with data, targets, and compliance
• Current Driver's Licence
• National Police Check
• Working With Children Check (or willingness to obtain)
• Certificate IV in Employment Services

Who we are

MADEC is a not-for-profit organisation with over 50 years of experience supporting individuals experiencing disadvantage. Through our Employment Services, Education & Training, Labour Hire, PALM Scheme, and Indigenous Programs, we create pathways to sustainable employment and stronger communities.

Why Join MADEC?

• Make a genuine difference in the Shepparton community
• Join a supportive, values-driven team
• Be part of a growing organisation with strong purpose
• Play a key role in long-term employment success, not just placements