AREA MANAGER

Hender Consulting; Greater Shepparton; On-site; AUD 120,000 - 150,000; Full time

Job summary

MADEC Australia is seeking an Area Manager to oversee Employment Services operations across Shepparton and Echuca, combining commercial acumen with people leadership. Based in the region, you will manage teams, drive performance and ensure service delivery meets contractual and community expectations.

The role requires a confident, approachable leader with experience building teams across multiple locations, strong financial management skills and an emphasis on coaching, compliance and

Qualifications

• Experienced leader with multi-site team development and performance management.
• Strong commercial judgement and financial literacy.
• Excellent communication and relationship-building skills.
• Good risk management and compliance understanding.
• Ability to translate data into actionable improvements.

Responsibilities

• Lead and develop a high-performing team across multiple sites (Job Coaches and admin staff).
• Drive participant engagement, employment placements and sustainable outcomes.
• Manage financial forecasting, budgets and performance reporting; translate data into action.
• Utilise data systems to drive operational improvement and reporting.
• Ensure high-quality service delivery and compliance with contractual requirements.
• Collaborate with Workforce Partners and community organisations to improve outcomes.
• Build productive relationships with employers and training providers.
• Champion continuous improvement and a positive workplace culture.

Skills

Team leadership

Coaching

Financial management

KPI driven

Stakeholder relations

Job description

MADEC Australia is a successful community‑owned not‑for‑profit organisation with a proud 50+ year history. Employing around 180 staff nationally, MADEC delivers employment services, education, training and workforce solutions, including large‑scale labour hire operations and the Pacific Australia Labour Mobility (PALM) Scheme. The organisation is undergoing an exciting phase of transformation and business growth and has a number of new positions available.

Reporting to the Regional Manager, the Area Manager will lead MADEC’s Employment Services operations across Shepparton and Echuca. This is a strategically important region requiring a capable, commercially minded leader who can build strong teams, embrace KPIs to drive performance and deliver high‑quality services that support participants into meaningful employment.

Based in the region and working from either the Shepparton or Echuca office, this role offers the opportunity to combine commercial acumen with genuine people leadership, shaping workplace culture, strengthening accountability and ensuring MADEC’s service delivery meets contractual, operational and community expectations.

Key responsibilities include:

• leading, coaching and developing a high‑performing team of Job Coaches and administration staff across multiple sites;
• driving performance across participant engagement, employment placements and sustainable outcomes, proactively identifying risks and opportunities for improvement;
• managing financial forecasting, budgets and performance reporting, translating data into meaningful action;
• utilising performance data, reporting systems and technology to drive operational improvement;
• ensuring high‑quality service delivery and compliance with contractual and government program requirements;
• collaborating with Workforce Partners, Community Liaison Officers, Activity Coordinators and wellbeing practitioners to strengthen participant outcomes;
• building productive relationships with employers, training providers and community organisations;
• championing continuous improvement, operational efficiency and a positive, accountable workplace culture.

The successful candidate will be a confident, approachable and commercially astute leader with demonstrated experience developing teams, ideally across multiple locations. Strong commercial judgement, capability in financial management, and a constructive proactive approach to coaching and performance management will be essential. Excellent communication, influencing and relationship‑building skills are expected, along with an understanding of compliance, risk management and the importance of delivering against contractual obligations.

Experience within Employment Services may be advantageous but is certainly not essential. Accordingly, leaders from other performance‑driven and resource intense industries such as Hospitality, Retail, Aged/Health Care or FMCG, who can build capability, drive results and foster positive workplace cultures are strongly encouraged to apply.

A current driver’s licence is essential. Employment screening includes a National Police Check and Working with Children Check.