Wellbeing Officer

MADEC Australia; Brisbane; On-site; AUD 39,000 - 52,000; Part time

Job summary

MADEC Australia in Brisbane is looking for a reliable Casual Regional Liaison Officer to support PALM scheme workers, helping them settle into the local community and access practical and wellbeing support.

You’ll build trusted relationships, assist with appointments, transport and accommodation, and connect workers with local services. The role requires initiative, good judgement, and strong communication, with local availability.

Qualifications

• Experience in community services or people-focused environments is preferred.
• Ability to build trust and maintain professional boundaries.
• Comfort navigating diverse cultural contexts and language barriers.

Responsibilities

• Provide pastoral care, practical assistance and worker advocacy for PALM Scheme workers.
• Build trusted relationships with workers and assist with medical appointments, transport and accommodation needs.
• Help workers connect with local services and community activities.
• Support workers with workplace and personal matters and during arrivals, inductions and departures.
• Conduct regular check-ins and accommodation inspections; respond to urgent needs.

Skills

Urgency awareness

Accountability

Problem solving

Communication

Cultural awareness

Independent work

Team collaboration

Organisation

Job description

Great with people? Calm under pressure? Know when to take action?

We're looking for a reliable, resourceful and community-minded person to join MADEC as a Casual Regional Liaison Officer, supporting workers participating in the Pacific Australia Labour Mobility (PALM) Scheme across Brisbane.

This is a unique opportunity to make a genuine difference for workers who have travelled from Pacific Island nations to live and work in Australia.

You'll be a trusted point of contact, helping workers settle into their community, navigate everyday challenges and access practical and wellbeing support.

But this role is about more than being a friendly face. We're looking for someone who can think on their feet, recognise urgency, take responsibility and confidently navigate situations when things don't go to plan.

What you'll be doing

You'll provide a combination of pastoral care, practical assistance and worker advocacy, including:

• Building trusted relationships with PALM Scheme workers
• Assisting with medical appointments, transport and accommodation needs
• Helping workers connect with local services and community activities
• Supporting workers with workplace and personal matters
• Assisting with worker arrivals, inductions and departures
• Conducting regular worker check-ins and accommodation inspections
• Responding promptly to emerging worker needs, assessing urgency and prioritising appropriate action
• Exercising sound judgement when navigating unexpected situations, knowing when to act independently and when to escape
• Maintaining accurate records, completing incident reports and communicating with MADEC's administration and support teams
• Liaising with host employers and supporting workplace health, safety and wellbeing requirements

Who we're looking for

You don't necessarily need a background in community services. We're looking for someone who is dependable, approachable and confident taking responsibility, particularly when situations don't go to plan.

You'll bring:

• A strong sense of urgency and accountability, recognising what needs immediate attention and what can wait
• Sound judgement and practical problem-solving skills, including the confidence to make decisions when there isn't an obvious answer
• Flexibility and adaptability, with the ability to reprioritise as circumstances change
• A proactive approach and willingness to take ownership of issues through to resolution
• Excellent communication, relationship-building and conflict resolution skills
• Empathy, cultural awareness and the ability to maintain appropriate professional boundaries
• Strong organisation and computer skills, including accurate and timely reporting
• Good knowledge of Brisbane and surrounding communities
• Confidence working independently and collaborating with a broader support team

Experience in community services, healthcare, disability or aged care, education, employment services, multicultural support or another people-focused environment would be highly regarded.

The important details

This is a casual position, with hours varying according to worker and operational needs.

Some availability outside standard business hours will be required for worker arrivals, emergencies and other time-sensitive support.

Because timely, face-to-face assistance is an important part of the role, we're particularly interested in candidates who are based locally to the workers they'll be supporting and able to respond promptly when required.

You'll also need:

• A current driver's licence
• A National Police Check

Why join MADEC?

You'll have the opportunity to do meaningful work, build genuine relationships and help workers feel safe, connected and supported while living and working in Australia.

If you're someone who can balance genuine care for people with the initiative, judgement and accountability to act when challenges arise, we'd love to hear from you.