POS Hardware Support Technician-Newcastle,NSW,Australia

Axiom Technologies; Newcastle; Sur place; AUD 55 000 - 75 000; Plein temps

Résumé du poste

Axiom Technologies, Newcastle, NSW, Australia, is seeking a POS Hardware Support Technician to install, maintain and troubleshoot POS devices in retail or hospitality environments to minimize downtime and ensure optimal service delivery.

The role covers on-site/on-call support, diagnosing faults across printers, cameras and related hardware, and maintaining repair documentation. You will engage with customers and internal teams while adhering to safety and quality standards.

Qualifications

• Experience in electronics or IT hardware repair.
• Strong knowledge of printer technologies.
• Familiarity with camera systems and imaging equipment.
• Experience with POS devices and peripherals (receipts printers, scanners, cheque readers).
• Ability to diagnose faults at component and system level.
• Hands-on with multimeter and soldering equipment.
• Basic networking and device connectivity understanding.
• Good problem-solving and communication skills.

Responsabilités

• Diagnose faults and repair photo printers, receipt printers, label printers, hovercams, and magtek cheque readers.
• Service and repair digital cameras (DSLR, mirrorless), including sensor cleaning and calibration.
• Troubleshoot and maintain Repair Documentation.
• Perform preventive maintenance to reduce equipment downtime.
• Install firmware updates, drivers, and perform device configuration.
• Maintain service logs, repair reports, and parts inventory.
• Provide technical support and guidance to customers or internal teams.
• Ensure compliance with safety and quality standards.

Connaissances

Electronics repair

Printer technologies

Camera systems

POS devices & peripherals

Diagnostics (component/system)

Multimeter & soldering

Networking basics

Problem solving

Customer service

Outils

Multimeter

Soldering equipment

Description du poste

POS Hardware Support Technician-Newcastle,NSW,Australia

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website at www.axiomtechnologies.com for more information about what we do.

We are looking for a capable resource to coordinate activities, ranging from simple tasks to more complex plans. This role will provide on-site/on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate manner to ensure optimal service delivery.

Job Summary

The POS Hardware Support Technician is responsible for providing technical assistance and support for Point of Sale (POS) hardware used in retail or hospitality environments. The role includes installing, maintaining, and troubleshooting POS devices to minimize downtime and ensure optimal customer service operations.

Key Responsibilities

• Diagnose faults and repair photo printers, receipt printers, label printers, hovercams, and magtek cheque readers
• Service and repair digital cameras (DSLR, mirrorless), including sensor cleaning and calibration
• Troubleshoot and maintain Repair Documentation
• Perform preventive maintenance to reduce equipment downtime
• Install firmware updates, drivers, and perform device configuration
• Maintain service logs, repair reports, and parts inventory
• Provide technical support and guidance to customers or internal teams
• Ensure compliance with safety and quality standards

Qualifications and Skills

• Proven experience in electronics or IT hardware repair
• Strong knowledge of printer technologies
• Familiarity with camera systems and imaging equipment
• Experience with POS devices and peripherals (receipt printers, scanners, cheque readers)
• Ability to diagnose faults at the component and system level
• Hands-on skills with tools such as a multimeter, soldering equipment
• Basic understanding of networking and device connectivity
• Good problem-solving and analytical skills
• Strong communication and customer service skills

Preferred Certifications (Not Mandatory)

• CompTIA A+
• OEM-specific training (e.g., Epson, NCR, Verifone, etc.)