POS Hardware Support Specialist - On-Site Ready

Axiom Technologies; Wagga Wagga; On-site; AUD 52,000 - 72,000; Full time

Job summary

Axiom Technologies is seeking a capable POS Hardware Support Technician to coordinate and provide on-site/on-call support for POS hardware in retail or hospitality environments. You will install, maintain, and troubleshoot devices to ensure minimal downtime and optimal customer service operations.

Key responsibilities include handling terminals, printers, scanners, card readers, and peripherals, performing diagnostics, and collaborating with OEMs for repairs and parts.

Qualifications

• Certificate or diploma in IT, Electronics, or related technical field required.
• 1–3 years of experience supporting POS hardware in retail or service environments.
• Strong understanding of computer hardware and peripherals troubleshooting.
• Familiarity with network connectivity as it relates to POS systems.
• Excellent problem-solving, communication and customer service skills.

Responsibilities

• Provide first and second-level support for POS hardware including terminals, printers, scanners, card readers, cash drawers, and peripherals.
• Perform regular maintenance and diagnostic tests on POS systems to ensure proper functionality.
• Respond to support tickets, service calls, or on-site visits to diagnose and resolve hardware issues.
• Collaborate with vendors or OEMs for repairs, warranties, and part replacements.
• Assist in rollout and configuration of new POS systems and upgrades.
• Maintain detailed documentation of issues, troubleshooting steps, and resolutions.
• Monitor POS system performance and escalate recurring or complex issues.
• Train store or front-line staff on proper use and basic troubleshooting of hardware.
• Maintain inventory of POS hardware and replacement parts.

Skills

POS hardware troubleshooting

Customer service

Network connectivity for POS

Remote support tools

Ticketing systems

Time management

Flexible shifts

Education

Certificate or diploma in IT/Electronics

Tools

POS diagnostic tools

Ticketing systems (e.g., ServiceNow)

Job description

Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises. Please visit our website for more information about what we do at www.axiomtechnologies.com.

We are looking for a capable resource to coordinate, ranging from simple activities to more complex plans. This role will provide on-site/ on-call assistance to end-users within the organisation’s desktop computing environment in a timely and accurate fashion to ensure optimal service delivery.

Job Summary:
The POS Hardware Support Technician is responsible for providing technical assistance and support for Point of Sale (POS) hardware used in retail or hospitality environments. The role includes installing, maintaining, and troubleshooting POS devices to ensure minimal downtime and optimal customer service operations.

Key Responsibilities:

• Provide first and second-level support for POS hardware including terminals, receipt printers, barcode scanners, card readers, cash drawers, and peripherals.
• Perform regular maintenance and diagnostic tests on POS systems to ensure proper functionality.
• Respond to support tickets, service calls, or on-site visits to diagnose and resolve hardware issues.
• Collaborate with vendors or OEMs for repairs, warranties, and part replacements.
• Assist in the rollout and configuration of new POS systems and upgrades.
• Maintain detailed documentation of issues, troubleshooting steps, and resolutions.
• Monitor POS system performance and escalate recurring or complex issues.
• Train store or front-line staff on proper use and basic troubleshooting of hardware.
• Maintain inventory of POS hardware and replacement parts.

Qualifications and Skills:

• Certificate or diploma in IT, Electronics, or related technical field.
• 1–3 years of experience supporting POS hardware in a retail or service environment.
• Strong understanding of computer hardware and peripheral troubleshooting.
• Familiarity with network connectivity as it relates to POS systems.
• Excellent problem-solving, communication, and customer service skills.
• Ability to work independently and manage time effectively.
• Experience with remote support tools and ticketing systems.
• Flexible to work in shifts or weekends as needed.

Preferred Certifications (Not Mandatory):

• CompTIA A+
• OEM-specific training (e.g., Epson, NCR, Verifone, etc.)

What next?

If you are looking for that next challenge in your career and wish to apply for this role, please forward your resume to careers.au@axiomtechnologies

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