Support Analyst

Rarekind

Newcastle City Council

On-site

AUD 65,000 - 75,000

Full time

14 days+

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Job summary

A technology solutions provider based in Newcastle is seeking a Support Analyst to troubleshoot and support their suite of in-house software and hardware solutions. The ideal candidate will have a customer-centric approach and experience in support roles. This full-time position offers a collaborative work environment with opportunities for skills development and growth in the IT field.

Qualifications

Enjoy fixing problems for people.
Experience in support roles like helpdesk or call centres.
Ability to support others effectively.

Responsibilities

Troubleshoot software and hardware solutions for customers.
Minimise downtime of POS systems.
Participate in training programs for skills development.
Provide feedback to contribute to product direction.

Skills

Problem-solving

Customer-centric mindset

Technical support experience

Willingness to learn

Job description

Overview

Rarekind is seeking a Support Analyst in Newcastle, New South Wales. The role is to troubleshoot a rich suite of software and hardware solutions built in-house and to support customers with Point-of-Sale (POS) systems to ensure business continuity.

Responsibilities

Troubleshoot software and hardware solutions built in-house for customers.
Provide customer-focused support to minimise downtime and ensure POS systems keep the business running.
Collaborate with the team and participate in training programs to develop skills in POS systems.
Contribute to product direction by sharing feedback and working with internal systems and roadmaps.

Qualifications / Experience

Problem-solving with a customer-centric mindset; enjoy fixing problems for people.
Experience in support roles (helpdesk, call centres, or virtual support) and an interest in specialising in new tech.
Willingness to learn, drive, and the ability to support others.

The Company

The company has been in Newcastle for 50 years and develops an award-winning suite of POS solutions. It has around 15 staff in support and ongoing growth plans. It values collaboration and gives its team a voice in technical direction. The role is based in Broadmeadow, with a modern, renovated office and on-site parking.

The Next Steps

If you have a CV, click apply to be considered. An Information Pack with the Role Description and organisational overview will be sent via email after application. If you do not have an up-to-date CV, contact Mitch McCormack via the provided channels.

Seniority level