Porter | Concierge

Accor; Melbourne; On-site; AUD 37,000 - 84,000; Full time

Benefits offered by this job

Worldwide accommodation discounts from

Food & beverage discounts from day one

Chadstone Shopping Centre discounts

Free nights’ accommodation on your ANn

Discounted health insurance

Employee Assistance Program

Job summary

Accor’s Hotel Chadstone Melbourne MGallery is hiring a Porter / Concierge to welcome guests, assist with luggage, and handle valet parking. You’ll be the first friendly face and part of a luxury team delivering memorable experiences in Melbourne’s south-east.

Key duties include greeting guests, responding to requests with warmth and efficiency, sharing insider tips about Melbourne, and performing general porter tasks with care. A Victorian driver's license and flexible 7-day roster are essential.

Qualifications

• Victorian full driver's license is essential.
• Energetic, team-focused and can-do attitude.
• Enthusiasm to connect with guests and to hear their story.
• Excellent communication skills both written and verbal.
• Ability to work across a 7 day roster – evenings, mornings and weekends.

Responsibilities

• Be the first point of contact and greet guests with a warm welcome every time.
• Provide exceptional service to our guests by anticipating needs and responding promptly.
• Share knowledge and passion for Melbourne with visitors.
• Be the 'face' of our hotel and welcome guests to make them feel special.
• Assist guests with luggage requests and general enquiries.
• Valet parking of cars and general Porter duties as required.

Skills

Energetic team player

Communication skills

Guest service mindset

Attention to detail

Roster flexibility

Job description

At Accor we believe that there is a place for everyone in the same way that our brands cater to all of our guests. That’s why we offer the greatest career opportunities, industry training and the chance to work in the most diverse locations in the hotel, resort and hospitality industry.

Who we are…

A sanctuary of style, Hotel Chadstone Melbourne MGallery offers the perfect luxury escape nestled close to the city of Melbourne and on the doorstep of Chadstone - The Fashion Capital. Our unique design marries both exclusivity and comfort allowing guests to feel a sense of home during their stay, whilst transporting them into a world of glamour and style. Five star luxury and opulencecreates the perfect setting for our team to create special moments that our guests will remember forever. Join us at Hotel Chadstone Melbourne MGallery, where we create stories that stay.

Job Description

As a Porter / Concierge, no two days are the same. You will assist our guests with all aspects of their arrival and departure experience, and everything in between-luggage assistance, valet parking and responding to guest requests - whilst at the same time, creating stories that stay.

• Be the first point of contact and greet guests with a warm welcome every time
• Provide exceptional service to our guests in every interaction by anticipating their needs, responding to requests promptly, efficiently, and courteously
• Share your knowledge and passion for Melbourne with visitors to our city
• Be the "face" of our hotel
• Welcome our guests and make them feel special
• Assist guests with general enquiries and luggage requests
• Valet parking of cars
• General Porter duties as required

Hourly Pay rates:

• Mon to Fri: $27.08(+ $2.95evening loading after 7pm)
• Saturday: $33.85
• Sunday: $40.62
• Public Holidays: $60.93

Plus:

• Guaranteed weeklyhours
• Annual leave entitlements
• Sick leave entitlements

What we can offer you:

• A fun work environment where your job is simply to make people happy!
• A genuine sense of community… our team is one big family
• Share your love of Melbourne! Our guests want your insider-knowledge on what to experience when they visit our great city
• Develop invaluable skills that you can use in all walks of life – customer service, communication, time management, problem solving and resilience!
• If hospitality is your thing, the career opportunities are endless as part of Australia’s largest hospitality employer, Accor
• Be part of a company that cares for our community and our environment with industry-leading initiatives that make you proud to come to work every day

Qualifications

What we're looking for...

• Victorian full drivers license is essential
• An energetic, team-focused and can-do attitude
• Enthusiasm to connect with guests and to hear their story
• Exceptional communication skills both written and verbal
• Excellent attention to detail
• The ability to work across a 7 day roster - evenings, mornings and weekends

Additional Information

What’s in it for you...

• Great benefits – worldwide accommodation and food & beverage discounts from day one, Chadstone Shopping Centre discounts, free nights’ accommodation on your anniversary with Accor, discounted health insurance, and a free, confidential Employee Assistance Program
• A supportive, dynamic team environment in one of Melbourne’s most iconic luxury hotels
• Work close to home – based in Melbourne’s vibrant south-east, avoid the CBD commute
• Endless growth opportunities as part of Accor, Australia’s largest hospitality employer – with access to industry-leading training, career pathways across a global network, and the ability to truly shape your future