Bell Desk Attendant/Porter

Park Hyatt; City of Melbourne; On-site; AUD 48,000 - 60,000; Full time

Benefits offered by this job

Complimentary accommodation

Discounted Hyatt stays for family

Complimentary duty meals

Discounted F&B & spa services

Discounted onsite parking

Employee assistance program

Generous leave policies

Health insurance discount

Job summary

Park Hyatt Melbourne is seeking a GSO/Porter to ensure smooth Bell Desk operations and deliver exceptional guest service in a 5-star setting.

You will greet guests, coordinate luggage, arrange services, valet park vehicles, and support Concierge with basic tasks. You will work in a team of 12 and report to the Bell Desk Assistant Manager, contributing to the guest journey.

Qualifications

• Full Australian driver's license for operating both manual and automatic vehicles.
• Experience in a fast-paced hotel operations environment.
• Excellent interpersonal and communication skills.
• Strong time management and ability to multi-task.
• Ability to work autonomously and as part of a team.
• Capable of working under pressure with great attention to detail.
• Willingness to work a rotating 24/7 roster, including public holidays.

Responsibilities

• Meet and greet guests arriving and departing the hotel.
• Verify arrival/departure details and arrange luggage handling and other services.
• Safely valet park vehicles into the car park.
• Handle guest inquiries and be familiar with Melbourne surroundings.
• Promptly transport guest luggage to and from guestrooms.
• Assist Concierge with basic functions.

Skills

Driver's license

Interpersonal skills

Time management

Multi-tasking

Autonomy

Attention to detail

Team player

Job description

At Hyatt, we believe in making people feel at home wherever they are in the world. We turn jobs into careers, encounters into experiences, and trips into journeys.

Join a team that is making travel more human, connected, and sustainable. Here, everyone's role matters, and your individuality is celebrated.

About Park Hyatt Melbourne

Located in the heart of the city, Park Hyatt Melbourne offers sophisticated luxury and exceptional personalised service. With beautifully appointed rooms, extensive event spaces, curated experiences, fine arts, dining and wellness, we create unforgettable experiences for our guests.

Benefits of working with us

• Leading global hotel brand with career advancement opportunities
• Complimentary and discounted accommodation at more than 1000 Hyatt properties worldwide for you and your loved ones.
• Complimentary duty meals whilst on shift
• Discounted food & beverage and park club health & day spa treatments
• Discounted onsite car parking
• Employee assistance program - benefit from free, immediate and confidential support for any work, health or life concern
• Generous paid time off and holiday policies including paid parental leave and wellbeing leave
• 10% discount with NIB Health insurance

About the Role

As the GSO/Porter, you will be responsible for the smooth and efficient running of the Bell Desk department by promptly assisting guests entering and leaving the hotel, whilst providing an excellent and consistent level of service. Working in a team of 12, you will support the Bell Desk Assistant Manager in the day to day operations as well as supporting the team to achieve our purpose.

Some of the responsibilities include

• Meet and greet all guests arriving and departing the hotel in a friendly and helpful manner
• Verify arrival and departure details and arrange luggage handling, storage, security and transportation and other services requested by guests
• Safely valet park vehicles into the car park
• Handling guest enquires and requests and being familiar with Melbourne and its surroundings
• Promptly taking guest luggage efficiently to and from the guestrooms
• Assist Concierge with basic functions

What you will bring to the role

• Full Australian driver's license with the ability to operate both manual and automatic vehicles
• Previous work experience in a similar fast-paced hotel operations environment
• Exceptional interpersonal and communication skills along with the ability to confidentially interact with guests
• Excellent time management skills with the ability to multi-task
• The ability to work autonomously and as part of a team
• The ability to work under pressure and possess great attention to detail
• The flexibility to work on a rotating 24/7 roster, including public holidays