Porter -Front Office

TFE Hotels; City of Melbourne; On-site; AUD 50,000 - 60,000; Full time

Job summary

A luxury hotel group in Melbourne is seeking a Front Office Porter to provide exceptional service and assist with guest arrivals and departures. You will be responsible for welcoming guests, handling luggage, and offering insightful information about the hotel and local attractions. Ideal candidates will have prior experience in luxury hospitality and a strong commitment to customer service. Join a team that values detail and excellence in hospitality. Apply today to be part of an exceptional guest experience.

Qualifications

• Previous experience in a similar role within a luxury hotel environment is highly regarded.
• A polished, professional approach.

Responsibilities

• Welcome guests and assist with luggage and transportation needs.
• Provide accurate information about hotel facilities and local attractions.
• Support the Front Office team with guest requests and operational tasks.
• Maintain a clean and organized lobby and entrance area.

Skills

Customer service focus

Communication skills

Calm under pressure

Proactive attitude

Job description

Overview

Join Our Team at Hannah St Hotel Melbourne – Front Office Porter. At Hannah St Hotel, we pride ourselves on delivering exceptional service and creating memorable experiences for every guest. We are seeking a dedicated and professional Front Office Porter to join our team and uphold the highest standards of hospitality. As a Front Office Porter, you will play a vital role in ensuring seamless guest arrivals and departures, providing assistance with luggage, valet parking, and offering expert knowledge about our hotel and local attractions. Your commitment to excellence and attention to detail will help us maintain the luxurious experience our guests expect.

What We’re Looking For

• A polished, professional approach with a strong customer service focus.
• Ability to remain calm and efficient under pressure.
• A proactive attitude and willingness to assist across various tasks.
• Excellent communication and interpersonal skills.
• Previous experience in a similar role within a luxury hotel environment is highly regarded.

Key Responsibilities

• Welcome guests and assist with luggage and transportation needs.
• Provide accurate information about hotel facilities and local attractions.
• Support the Front Office team with guest requests and operational tasks.
• Maintain a clean and organized lobby and entrance area.
• Ensure all interactions reflect the elegance and professionalism of Hannah St Hotel.

At Hannah St Hotel, we foster a collaborative and respectful work environment where every team member contributes to creating an exceptional guest experience. If you are passionate about hospitality and take pride in delivering service of the highest standard, we would love to hear from you. Does this sound like your next career move? Apply today and become part of our team.