Porter

Emporium Hotel; Brisbane; On-site; AUD 40,000 - 60,000; Full time

Benefits offered by this job

Employee discounts on accommodation, 3

Dry cleaning of work attire

Celebration of service milestones

Monthly wellness initiatives

Ongoing career development and recogn.

Job summary

Emporium Hotel South Bank in Brisbane is seeking dedicated Porters to join our luxury team. As true Brand Ambassadors, you will deliver elegant service, greet guests warmly and manage luggage, vehicle coordination, and guest requests.

This role requires a passion for five-star hospitality, immaculate presentation, and the ability to work across a 7-day rotating roster, including nights and weekends. Current working rights in Australia are essential.

Qualifications

• A passion for guest service and the professionalism to represent a five-star environment.
• Pride in personal presentation and attention to detail.
• Availability to work across a 7-day rotating roster, including nights and weekends.
• Strong communication and interpersonal skills.
• The ability to stay calm under pressure and think on your feet.
• A desire to create effortless, enriching stays for our guests - every time, every shift.
• Current working rights in Australia.

Responsibilities

• Delivering graceful, thoughtful service to all guests, ensuring every interaction is memorable.
• Welcoming guests and managing the coordination of vehicles, luggage handling (including delivery and storage), and guest requests.
• Valet parking a range of vehicles (Note: an unrestricted open manual licence is required).
• Providing insightful advice about the hotel and the local South Bank/Brisbane area.
• Taking ownership in exceeding the needs of both hotel guests and Southpoint apartment occupants, going above and beyond with purpose and action.

Skills

Communication skills

Interpersonal skills

Presentation/Appearance

Calm under pressure

Guest service orientation

Roster flexibility

Job description

Join the Exceptional Team at Emporium Hotel South Bank!

Located in the Southpoint precinct, Emporium Hotel South Bank offers 143 luxuriously appointed suites designed for comfort and elegance. With an array of premium food and beverage experiences, our hotel is a destination where every detail matters.

We are currently seeking dedicated and service-driven Porters to join our award-winning team. As true Brand Ambassadors, Porters play an essential role in delivering on our Emporium Service Promises of enriching, empathetic, and effortless guest experiences.

Reporting to the Chief Concierge, your key responsibilities will include:

Delivering graceful, thoughtful service to all guests, ensuring every interaction is memorable.

Welcoming guests and managing the coordination of vehicles, luggage handling (including delivery and storage), and guest requests.

Valet parking a range of vehicles (Note: an unrestricted open manual licence is required).

Providing insightful advice about the hotel and the local South Bank/Brisbane area.

Taking ownership in exceeding the needs of both hotel guests and Southpoint apartment occupants, going above and beyond with purpose and action.

To thrive in this role, you will bring:

A passion for guest service and the professionalism to represent a five-star environment.

Pride in personal presentation and attention to detail.

Availability to work across a 7-day rotating roster, including nights and weekends.

Strong communication and interpersonal skills.

The ability to stay calm under pressure and think on your feet.

A desire to create effortless, enriching stays for our guests - every time, every shift.

Current working rights in Australia.

Why Join Emporium Hotel South Bank?

Be part of a passionate and welcoming team in one of Brisbane’s most iconic luxury hotels

Hands-on, empowering experience in a celebrated hospitality environment

Employee discounts on accommodation, food, and coffee

Dry cleaning of work attire

Celebration of service milestones

Supportive culture that recognises our people matter

Monthly wellness initiatives

Ongoing career development and recognition opportunities