Porter/ Concierge

Stamford Hotels and Resorts; Brisbane; Presencial; AUD 30.000 - 39.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

Great career opportunities and develop

Food & beverage discounts

Complimentary shift meals

Uniforms and Laundry

Descripción de la vacante

Stamford Plaza Brisbane is seeking a casual Porter/Concierge to join our Front Office team. You will warmly welcome guests, explain hotel facilities and local attractions, and anticipate guest needs to ensure a memorable stay.

Applicants must be Australian residents or have the right to work in Australia, with a preferred full driver’s licence and ability to drive manual and automatic vehicles. You will lift luggage and uphold 5-star service standards.

Formación

• Australian resident or right to work in Australia.
• Full driver’s licence preferred; ability to drive manual and automatic.
• Ability to lift at least 20kg.
• Knowledge of Brisbane area helpful.

Responsabilidades

• Assist guests with luggage and valet parking.
• Explain hotel facilities and local attractions to guests.
• Upsell and suggest additional services or bookings.
• Maintain impeccable presentation standards and hotel policies.
• Be an ambassador for the hotel and proactive in guest engagement.
• Work a variety of shifts including weekends and public holidays.

Conocimientos

Local knowledge

Driver's licence

Physical strength 20kg

Driving skills (manual/auto)

Descripción del empleo

About Us

Perfectly located on the banks of the river and a stones throw to the Botanic Gardens, the Stamford Plaza is Brisbane’s finest 5 Star luxury Hotel and the flagship for Stamford Hotels & Resorts. Our unique location is second to none in the Brisbane market, with all 252-guest rooms featuring stunning river views. Additionally, the Hotel houses eight magnificent function rooms and hosts a variety of busy food and beverage outlets. To find out more about us and to see what we have to offer please visit our website: www.stamford.com.au/spb.

Perfectly located on the banks of the river and a stones throw to the Botanic Gardens, the Stamford Plaza is Brisbane’s finest 5 Star luxury Hotel and the flagship for Stamford Hotels & Resorts. Our unique location is second to none in the Brisbane market, with all 252-guest rooms featuring stunning river views. Additionally, the Hotel houses eight magnificent function rooms and hosts a variety of busy food and beverage outlets. To find out more about us and to see what we have to offer please visit our website: www.stamford.com.au/spb.

About The Role

We are currently seeking a Porter/Concierge to join our vibrant Front Office team on a Casual basis. As part of the Front Office team you will be responsible for providing positive guest experiences through welcoming and assisting guests, explaining hotel facilities & local attractions and anticipating guest needs. Your ability to be able to deal with various types of guests and being able to recognise their differing needs will stand you in good stead for this role.

Duties And Responsibilities

• Have a thorough knowledge of what to see and do around Brisbane as well as have the ability to organise events, tours, flights, transport, and restaurant bookings
• Up sell and suggestive sell to enhance the guest’s experience
• Be an ambassador of the hotel, take an active interest in the guests who visit our properties and show a willingness to complete all duties with absolute attention to detail
• Presentation standards are impeccable and in accordance with organisational policy and guidelines
• Assist guests with luggage and valet parking
• Confident in dealing with high profile guests and their entourage
• Confidentiality in dealing with guest information
• Have an eye for detail
• Be one step ahead of the guest, knowing what they need before having to ask
• Always deliver exceptional 5 star customer service and ensure it is maintained throughout your team
• Be extremely team orientated
• Work a variety of shifts including weekends and public holidays

Skills And Experience

• Must be an Australian Resident or have the right to work
• preferred to have a Full Drivers Licence, and be able to drive manual and automatic vehicles confidently
• Must be able to lift a minimum of 20kg (safely)
• Have local knowledge

Culture And Benefits

Our 'Knight's Head' Logo is conceived from our founder Sir Stamford's family crest and symbolises the core values that unify all members of our company. We believe our people are our greatest asset and we therefore strive to reward, retain and develop passionate and success-orientated professionals at all levels.

As a team member with us you can expect to receive;

• Great career opportunities and development
• Food & beverage discounts in all F&B outlets within the Hotels
• Complimentary shift meals
• Uniforms and Laundry

You must be an Australian Resident to apply or have Visa Rights to work in Australia.

Stamford Hotels and Resorts is an equal opportunity employer and encourages applications from all within the communities we operate.

We thank you in advance for your interest in this position, however only shortlisted candidates will be contacted for an interview. If you do not hear from us please assume that you have been unsuccessful at this stage.