Guest Experience Concierge: Luxury Hotel Porter (Casual)

Stamford Plaza Brisbane; Brisbane; On-site; AUD 40,000 - 60,000; Full time

Benefits offered by this job

Career development and progression

F&B discounts

Shift meals

Uniforms and Laundry

Job summary

The Stamford Plaza Brisbane is seeking a Porter/Concierge on a casual basis to join our Front Office team. You will welcome guests, assist with facilities and local attractions, and anticipate guest needs with a warm, five-star approach.

Responsibilities include luggage handling, valet parking, and coordinating tours or restaurant bookings while upholding impeccable presentation and exceptional service standards at all times.

Qualifications

• Must be an Australian Resident or have the right to work in Australia.
• Prefer full drivers licence and ability to drive manual and automatic vehicles.
• Must be able to lift a minimum of 20 kg safely.
• Have local knowledge of Brisbane and surrounding area.

Responsibilities

• Assist guests with luggage and valet parking.
• Upsell and suggest additional services to guests.
• Provide information on local attractions and make bookings as requested.
• Maintain impeccable presentation and five-star service standards.
• Work a variety of shifts, including weekends and public holidays.
• Be an ambassador for Stamford Plaza Brisbane and the Front Office team.

Skills

Guest service

Luggage handling

Valet parking

Driving (manual/automatic)

Local knowledge

Tools

Driver's license

Job description

Perfectly located on the banks of the river and a stones throw to the Botanic Gardens, the Stamford Plaza is Brisbane’s finest 5 Star luxury Hotel and the flagship for Stamford Hotels & Resorts. Our unique location is second to none in the Brisbane market, with all 252-guest rooms featuring stunning river views. Additionally, the Hotel houses eight magnificent function rooms and hosts a variety of busy food and beverage outlets. To find out more about us and to see what we have to offer please visit our website: www.stamford.com.au/spb.

About the Role

We are currently seeking a Porter/Concierge to join our vibrant Front Office team on a Casual basis. As part of the Front Office team you will be responsible for providing positive guest experiences through welcoming and assisting guests, explaining hotel facilities & local attractions and anticipating guest needs. Your ability to be able to deal with various types of guests and being able to recognise their differing needs will stand you in good stead for this role.

Duties and Responsibilities

• Have a thorough knowledge of what to see and do around Brisbane as well as have the ability to organise events, tours, flights, transport, and restaurant bookings
• Up sell and suggestive sell to enhance the guest’s experience
• Be an ambassador of the hotel, take an active interest in the guests who visit our properties and show a willingness to complete all duties with absolute attention to detail
• Presentation standards are impeccable and in accordance with organisational policy and guidelines
• Assist guests with luggage and valet parking
• Confident in dealing with high profile guests and their entourage
• Confidentiality in dealing with guest information
• Be one step ahead of the guest, knowing what they need before having to ask
• Always deliver exceptional 5 star customer service and ensure it is maintained throughout your team
• Be extremely team orientated
• Work a variety of shifts including weekends and public holidays

Skills and Experience

• Must be an Australian Resident or have the right to work
• preferred to have a Full Drivers Licence, and be able to drive manual and automatic vehicles confidently
• Must be able to lift a minimum of 20kg (safely)
• Have local knowledge

Culture and Benefits

Our 'Knight's Head' Logo is conceived from our founder Sir Stamford's family crest and symbolises the core values that unify all members of our company. We believe our people are our greatest asset and we therefore strive to reward, retain and develop passionate and success-orientated professionals at all levels. As a team member with us you can expect to receive;

• Great career opportunities and development
• Food & beverage discounts in all F&B outlets within the Hotels
• Complimentary shift meals
• Uniforms and Laundry

If you believe you have the drive, skills and experience to succeed in this role please click the 'Apply Now' button to be re-directed to our website http://www.stamford.com.au/careers/job-vacancies where you can complete our application.

You must be an Australian Resident to apply or have Visa Rights to work in Australia.

Stamford Hotels and Resorts is an equal opportunity employer and encourages applications from all within the communities we operate.

We thank you in advance for your interest in this position, however only shortlisted candidates will be contacted for an interview. If you do not hear from us please assume that you have been unsuccessful at this stage.

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