Porter

IHG Hotels & Resorts; Adelaide; On-site; AUD 36,000 - 44,000; Part time

Benefits offered by this job

Base rate $27.08/hr + penalties

Birthday leave

Hotel discounts

Job summary

IHG Hotels & Resorts in Adelaide, Australia, is seeking a Part-time Concierge to ensure outstanding guest service and smooth front-office operations. You will welcome guests, assist with luggage, coordinate transport, and offer personalised recommendations while maintaining a courteous, professional demeanor.

Your role includes handling luggage, accommodating shifts from 7am to 11pm (nights, weekends, holidays), and delivering a seamless guest experience within the hotel’s standards.

Qualifications

• Friendly, guest-focused service.
• Strong communication with guests.
• Ability to anticipate guest needs and respond quickly.

Responsibilities

• Greet guests warmly to start memorable experiences.
• Assist guests with luggage, transport, and valet parking.
• Anticipate needs and offer tailored recommendations.
• Perform ad-hoc front office tasks as required.

Skills

Customer service

Communication

Problem solving

Flexibility

Job description

We’re looking for a Part-time Concierge capable of leaving no stone unturned in pursuit of complete guest satisfaction. You will be responsible for transferring and storing guest luggage and responding to guest requests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

Your Day to Day:

• Kicking off truly memorable guest experiences with the warmest of welcomes
• Assisting guests with luggage, organising transportation, valet parking and fulfilling a variety of other needs the guests may have
• Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
• Completing other ad-hoc duties as requested to assist the front office team to fulfilling guest needs

What we need from you:

• A full driver's license - Australian preferred
• Ability to lift, pull and push large objects up to 23kg
• Flexibility to work a variety of shifts between 7am and 11pm – night, weekend and holiday shifts are all part of the job
• A friendly smile, you’ll be our guests first point of contact entering our hotel.
• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
• Your problem-solving skills will turn issues into opportunities, so every guest leaves with great memories
• Full Australian Work rights

What you can expect from us:

You'll be rewarded for your hard work with a suite of benefits that supports you and your family’s well-being, including:

• HIGA Award Level 2 - Base Rate $27.08per hour + Shift / Weekend Penalties
• Paid birthday leave
• Hotel perks like accommodation and food & beverage discounts
• Enhanced parental leave
• Proactive health days and flexible work options.
• Your career journey will be supported through our lifelong development program
• IHG Career Milestone celebrations
• Transfer of entitlements as you move and grow with IHG.
• Access to our discount retail platform that makes your pay go even further

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our my Wellbeing Framework, we are committed to supporting well-being in your health, lifestyle, and workplace.