Guest Service Agent

InterContinental 62s Group plc; Adelaide; On-site; AUD 52,000 - 60,000; Full time

Benefits offered by this job

HIGA Award Level 3

Birthday leave

Hotel discounts

Enhanced parental leave

Health days

Lifelong development program

Career milestones celebrations

Discount platform

Job summary

InterContinental 62s Group plc in Adelaide is seeking a Guest Service Agent – Receptionist to welcome guests, handle bookings, and ensure a swift check-in and check-out. You will process payments and offer local insights to create memorable stays. Fluent English is required, and you must have Australian working rights. The role demands flexibility to cover shifts from 7am to 11pm, including weekends and holidays, with opportunities for growth and a range of hotel perks.

Qualifications

• Excellent communication with guests and colleagues.
• Strong problem-solving to turn issues into memorable experiences.
• Flexible to work early, late, weekends and holidays.
• Proficient reading, writing, basic math and computer use.
• Fluent English; additional languages a plus.
• Full Australian Working Rights.

Responsibilities

• Greet guests with warmth and ensure smooth check-in/check-out.
• Acknowledge and assist IHG Rewards Club members and returning guests.
• Suggest upgrades, promote hotel amenities and services.
• Process payments accurately for bookings.
• Provide local insights and tailored recommendations.

Skills

Communication

Problem-solving

Flexibility

Tech literacy

English fluency

Australian working rights

Job description

If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.

First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Guest Service Agent - Receptionist who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

Your day-to-day:

Kicking off truly memorable guest experiences with the warmest of welcomes

Acknowledging and prioritizing IHG Rewards Club members InterContinental Ambassadors, and returning guests in person or over the phone

Handling guest bookings, suggesting upgrades, and promoting amenities.

Taking, managing, and receiving cash and credit payments efficiently for guest bookings

Making the check-in and check-out process feel swift and seamless

Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations

Maintaining a professional appearance and embodying brand values.

Qualifications:

Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll need to be easy to talk to

Problem-solving skills which will turn issues into opportunities, so every guest leaves with great memories

Flexibility to work a variety of shifts between 7am and 11pm – night, weekend and holiday shifts are all part of the job

Literate and Tech-Savvy – you’ll need a good grasp of reading, writing, basic math and computers.

Fluency in English – extra language skills would be great, but not essential

Full Australian Working Rights

What you can expect from us:

You’ll be rewarded for your hard work with a suite of benefits that supports you and your family’s well-being, including:

• HIGA Award Level 3 - Base Rate $27.97per hour + Shift / Weekend Penalties
• Paid birthday leave
• Hotel perks like accommodation and food & beverage discounts
• Enhanced parental leave
• Proactive health days and flexible work options.
• Your career journey will be supported through our lifelong development program
• IHG Career Milestone celebrations
• Transfer of entitlements as you move and grow with IHG.
• Access to our discount retail platform that makes your pay go even further.

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life -- including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.