Pool Care Shop Manager | Lead & Grow

Swimart Lawnton; Brisbane; On-site; AUD 70,000 - 110,000; Full time

Job summary

Swimart Lawnton is seeking a hands-on Pool Shop & Service Manager to lead our retail and service operations. You will manage a team of pool technicians and retail staff, deliver exceptional customer experiences, and drive growth in a busy Queensland store.

The role is full-time, Tue-Sat, with a focus on customer service, store standards, and efficient operations. You will work closely with the team to maintain high workmanship and customer satisfaction.

Qualifications

• Experience in pool retail and service leadership.
• Proven team leadership and staff supervision.
• Strong customer service and communication skills.

Responsibilities

• Provide exceptional in-store, phone, and email customer service.
• Manage service bookings, schedules, and technician coordination.
• Maintain customer records, and workflow systems.
• Oversee invoicing, payments, and general admin tasks.
• Drive sales of pool chemicals and accessories.
• Monitor store presentation and inventory levels.
• Support local marketing and growth initiatives.

Skills

Pool industry experience

Management experience

Organisational skills

Customer service

Communication skills

POS systems

Microsoft Office

Tools

POS systems

Microsoft Office

Job description

Swimart Lawnton is seeking a hands-on Pool Shop & Service Manager to lead our retail and service operations. You will manage a team of pool technicians and retail staff, deliver exceptional customer experiences, and drive growth in a busy Queensland store.

The role is full-time, Tue-Sat, with a focus on customer service, store standards, and efficient operations. You will work closely with the team to maintain high workmanship and customer satisfaction.