Pool Shop & Service Manager

Swimart; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary package

Ongoing training

Career development opportunities

Staff discounts

Supportive team environment

Job summary

Swimart Lawnton is seeking an experienced Pool Shop & Service Manager to lead our retail and service operations. This hands-on leadership role oversees daily store operations, supervises pool technicians and retail staff, delivers outstanding customer experiences, and drives business growth.

The successful candidate will manage customer enquiries, bookings, service schedules, and inventory while maintaining high standards of service and presentation.

Qualifications

• Pool industry experience
• Previous management or leadership experience
• Highly organised with strong attention to detail
• Excellent communication and interpersonal skills
• Confident with computers, POS systems and Microsoft Office
• Ability to multitask in a fast-paced environment
• Positive, team-oriented attitude
• Reliable and able to work independently or in a team

Responsibilities

• Provide exceptional customer service in-store, over the phone, and via email
• Manage customer enquiries, bookings, and service schedules
• Maintain accurate customer records, databases, and job tracking systems
• Process invoices, payments, and general administrative tasks
• Coordinate with technicians and staff to ensure efficient workflow
• Respond to customer queries, complaints, and service requests professionally
• Assist with retail sales of pool chemicals, equipment, and accessories
• Perform water testing and provide advanced pool care advice
• Maintain store presentation, stock levels and inventory processes
• Support general store operations, including opening and closing procedures
• Monitor job progress, quality control and customer satisfaction
• Assist with local marketing initiatives and growth strategies

Job description

Swimart Lawnton | Pool Shop & Service Manager | Lead an Award-Winning Business - Immediate Start

About Swimart

Swimart Lawnton is a family-owned Australian business that has proudly served the local community for over 17 years. As a 2025 Franchise of the Year, we are recognised as a leading pool care provider in the Lawnton area, known for our professional service, strong customer relationships, and high standards of workmanship.

The Swimart Network has built a reputation as one of the nation’s most trusted pool and spa care specialists.

About the Role

We are currently seeking an experienced and motivated Pool Shop & Service Manager to lead our retail and service operations.

This is a hands-on leadership position responsible for overseeing the day-to-day running of the store, managing a team of pool technicians and retail staff, delivering exceptional customer experiences, and driving business growth.

This is a Full-time role working Tuesday - Saturday during store trading hours.

The successful applicant will play a key role in maintaining the high standards that make Swimart Lawnton one of the most respected pool businesses in the region.

Key Responsibilities

• Provide exceptional customer service in-store, over the phone, and via email

• Manage customer enquiries, bookings, and service schedules

• Maintain accurate customer records, databases, and job tracking systems

• Process invoices, payments, and general administrative tasks

• Coordinate with technicians and internal staff to ensure efficient workflow

• Respond to customer queries, complaints, and service requests professionally

• Assist with retail sales of pool chemicals, equipment, and accessories

• Perform water testing and provide advanced pool care advice

• Maintain store presentation, stock levels, and inventory processes

• Support general store operations, including opening and closing procedures

• Monitor job progress, quality control, and customer satisfaction

• Monitor business performance and contribute to achieving sales and profitability targets

• Assist with local marketing initiatives and business growth strategies

About You

We’re looking for someone who:

• Has pool industry experience

• Has previous management or leadership experience

• Is highly organised with strong attention to detail

• Has excellent communication and interpersonal skills

• Is confident using computers, POS systems, and Microsoft Office

• Can multitask and thrive in a fast-paced environment

• Has a positive, team-oriented attitude

• Is reliable and able to work both independently and as part of a team

What We Offer

• A Competitive salary package based on experience

• Performance incentives and career growth opportunities

• Ongoing training and professional development

• A stable, Full-time role with a growing local business

• A supportive team environment with hands-on training

• The opportunity to learn valuable technical skills in the pool industry

• Career development pathways within the Swimart network

• Staff discounts and a friendly, down-to-earth workplace culture