Pool Shop & Service Manager

Swimart Lawnton; Brisbane; On-site; AUD 70,000 - 110,000; Full time

Job summary

Swimart Lawnton is seeking a hands-on Pool Shop & Service Manager to lead our retail and service operations. You will manage a team of pool technicians and retail staff, deliver exceptional customer experiences, and drive growth in a busy Queensland store.

The role is full-time, Tue-Sat, with a focus on customer service, store standards, and efficient operations. You will work closely with the team to maintain high workmanship and customer satisfaction.

Qualifications

• Experience in pool retail and service leadership.
• Proven team leadership and staff supervision.
• Strong customer service and communication skills.

Responsibilities

• Provide exceptional in-store, phone, and email customer service.
• Manage service bookings, schedules, and technician coordination.
• Maintain customer records, and workflow systems.
• Oversee invoicing, payments, and general admin tasks.
• Drive sales of pool chemicals and accessories.
• Monitor store presentation and inventory levels.
• Support local marketing and growth initiatives.

Skills

Pool industry experience

Management experience

Organisational skills

Customer service

Communication skills

POS systems

Microsoft Office

Tools

POS systems

Microsoft Office

Job description

Swimart Lawnton | Pool Shop & Service Manager | Lead an Award-Winning Business - Immediate Start

About Swimart

Swimart Lawnton is a family-owned Australian business that has proudly served the local community for over 17 years. As a 2025 Franchise of the Year, we are recognised as a leading pool care provider in the Lawnton area, known for our professional service, strong customer relationships, and high standards of workmanship.

The Swimart Network has built a reputation as one of the nation's most trusted pool and spa care specialists.

About the Role

We are currently seeking an experienced and motivated Pool Shop & Service Manager to lead our retail and service operations.

This is a hands-on leadership position responsible for overseeing the day-to-day running of the store, managing a team of pool technicians and retail staff, delivering exceptional customer experiences, and driving business growth.

This is a Full-time role working Tuesday - Saturday during store trading hours.

The successful applicant will play a key role in maintaining the high standards that make Swimart Lawnton one of the most respected pool businesses in the region.

Key Responsibilities

Provide exceptional customer service in-store, over the phone, and via email

Manage customer enquiries, bookings, and service schedules

Maintain accurate customer records, databases, and job tracking systems

Process invoices, payments, and general administrative tasks

Coordinate with technicians and internal staff to ensure efficient workflow

Respond to customer queries, complaints, and service requests professionally

Assist with retail sales of pool chemicals, equipment, and accessories

Perform water testing and provide advanced pool care advice

Maintain store presentation, stock levels, and inventory processes

Support general store operations, including opening and closing procedures

Monitor job progress, quality control, and customer satisfaction

Monitor business performance and contribute to achieving sales and profitability targets

Assist with local marketing initiatives and business growth strategies

About You

We're looking for someone who:

Has pool industry experience

Has previous management or leadership experience

Is highly organised with strong attention to detail

Has excellent communication and interpersonal skills

Is confident using computers, POS systems, and Microsoft Office

Can multitask and thrive in a fast-paced environment

Has a positive, team-oriented attitude

Is reliable and able to work both independently and as part of a team

What We Offer

A Competitive salary package based on experience

Performance incentives and career growth opportunities

Ongoing training and professional development

A stable, Full-time role with a growing local business

A supportive team environment with hands-on training

The opportunity to learn valuable technical skills in the pool industry

Career development pathways within the Swimart network

Staff discounts and a friendly, down-to-earth workplace culture

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Australia?
• How much notice are you required to give your current employer?
• Do you have Retail Store Operations experience?
• Do you have customer service experience?
• How many years' experience do you have as a Pool Technician?
• How many years' experience do you have as a Pool Manager?

Welcome to Swimart, Proudly Australian owned and Australia's largest swimming pool and spa specialist group. With over 30 years' experience and over 70 outlets across Australia and New Zealand, Swimart is the TRUSTED expert in pool care, offering you a reliable and easy way to enjoy and protect your pool or spa.

We provide an extensive and affordable range of pool supplies, pool and spa chemicals, and pool services, in-store as well as at home for your convenience. Since we established our first store in the Sydney suburb of Killara back in 1983, our friendly network of highly experienced swimming pool technicians and customer service professionals have ensured the health and wellbeing of thousands of pools and spas.

Source: This is an extract from the company's own website.

Welcome to Swimart, Proudly Australian owned and Australia's largest swimming pool and spa specialist group. With over 30 years' experience and over 70 outlets across Australia and New Zealand, Swimart is the TRUSTED expert in pool care, offering you a reliable and easy way to enjoy and protect your pool or spa.

We provide an extensive and affordable range of pool supplies, pool and spa chemicals, and pool services, in-store as well as at home for your convenience. Since we established our first store in the Sydney suburb of Killara back in 1983, our friendly network of highly experienced swimming pool technicians and customer service professionals have ensured the health and wellbeing of thousands of pools and spas.

Source: This is an extract from the company's own website.

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