Pool Shop & Service Manager - Lead & Grow a Top Local Team

Swimart; Brisbane; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary package

Ongoing training

Career development opportunities

Staff discounts

Supportive team environment

Job summary

Swimart Lawnton is seeking an experienced Pool Shop & Service Manager to lead our retail and service operations. This hands-on leadership role oversees daily store operations, supervises pool technicians and retail staff, delivers outstanding customer experiences, and drives business growth.

The successful candidate will manage customer enquiries, bookings, service schedules, and inventory while maintaining high standards of service and presentation.

Qualifications

• Pool industry experience
• Previous management or leadership experience
• Highly organised with strong attention to detail
• Excellent communication and interpersonal skills
• Confident with computers, POS systems and Microsoft Office
• Ability to multitask in a fast-paced environment
• Positive, team-oriented attitude
• Reliable and able to work independently or in a team

Responsibilities

• Provide exceptional customer service in-store, over the phone, and via email
• Manage customer enquiries, bookings, and service schedules
• Maintain accurate customer records, databases, and job tracking systems
• Process invoices, payments, and general administrative tasks
• Coordinate with technicians and staff to ensure efficient workflow
• Respond to customer queries, complaints, and service requests professionally
• Assist with retail sales of pool chemicals, equipment, and accessories
• Perform water testing and provide advanced pool care advice
• Maintain store presentation, stock levels and inventory processes
• Support general store operations, including opening and closing procedures
• Monitor job progress, quality control and customer satisfaction
• Assist with local marketing initiatives and growth strategies

Job description

Swimart Lawnton is seeking an experienced Pool Shop & Service Manager to lead our retail and service operations. This hands-on leadership role oversees daily store operations, supervises pool technicians and retail staff, delivers outstanding customer experiences, and drives business growth.

The successful candidate will manage customer enquiries, bookings, service schedules, and inventory while maintaining high standards of service and presentation.