PM Welfare & Operations Support Specialist

Ausway Transport; Melbourne; On-site; AUD 65,000 - 85,000; Full time

Job summary

Ausway Transport is seeking a PM Shift Welfare / Operations Support professional for our Craigieburn, VIC facility on a full-time basis. The role blends welfare duties with operational support during evenings to the early morning, serving as the primary contact for drivers on the PM shift.

Hours are late evenings into early morning and will be discussed during hiring. The successful candidate will help resolve issues and ensure safe, efficient runs with accurate record-keeping.

Qualifications

• Proven welfare/HR or employee relations experience in warehouse/logistics.
• Strong understanding of NHVR regulations and logistics operations.
• Organised and capable of multitasking in a fast-paced environment.
• Calm, professional communication when resolving issues.

Responsibilities

• Support driver welfare and safety during PM shift.
• Address employee concerns and welfare issues promptly.
• Be main contact for drivers on operational matters.
• Communicate pickup, delivery and run information to customers.
• Enter PODs/Logbook data into systems.
• Record incidents, delays and operational issues.

Skills

Welfare / HR experience

NHVR regulations knowledge

Organised multi-tasking

Calm under pressure

Interpersonal communication

Reliability and punctuality

Data entry / records

Proactive problem solving

Tools

Computer systems

Job description

Ausway Transport is an established transport and logistics company providing general and refrigerated transport services across Australia. We are committed to delivering exceptional service to our customers whilst maintaining a safe, efficient and supportive workplace for our team members. With a focus on operational excellence and employee welfare, we pride ourselves on being an employer of choice in the transport and logistics sector.

About the role

We are seeking a PM Shift Welfare / Operations Support professional to join our team at our Craigieburn, VIC facility on a full-time basis. This is a crucial position that combines welfare responsibilities with operational support during evening into early morning shift hours. You will be a key point of contact for drivers during the PM shift, helping resolve operational issues, communicating important information and ensuring drivers have the support they need to complete their runs safely and efficiently.

Hours will be late evenings into early hours of the morning and will be discussed upon hiring process.

Key responsibilities

Monitor and support the welfare and safety of drivers during PM shift operations

Address employee concerns, grievances and welfare issues in a timely and professional manner

Act as a key point of contact for drivers regarding operational matters

Communicate pickup, delivery and run information to customers

Entering PODs / Logbook pages into systems

Record and communicate incidents, delays, breakdowns and other operational issues

Complete PM shift checklists and ensure all required tasks are completed

Maintain accurate records of welfare issues, incidents and resolutions

Assist with general transport administration and operational tasks

Communicate effectively between shift teams and senior management to ensure continuity of operations

Participate in continuous improvement initiatives and provide feedback on operational processes

What we're looking for

Proven experience in a welfare, HR or employee relations role within a warehouse, logistics or distribution environment

Strong understanding of NHVR regulations / Knowledge of logistics operations

Organised and able to manage multiple tasks at once

Calm and professional when dealing with unexpected issues

Reliable and punctual

Comfortable working independently during the PM shift

Excellent interpersonal and communication skills with the ability to build rapport with employees at all levels

Demonstrated ability to handle sensitive employee matters with confidentiality and discretion

Ability to remain calm and composed when managing conflict or challenging situations

Strong organisational skills with attention to detail in record-keeping and reporting

Proficiency with computer systems and basic data entry

A proactive approach to problem-solving and a genuine commitment to employee wellbeing

Experience

Previous experience in transport, logistics, fleet operations or administration is highly regarded.

Experience working directly with drivers or within a transport operations environment will be advantageous.

Training will be provided to the successful candidate on Ausway Transport's systems, procedures and operational requirements.

About us

Ausway Transport is an established transport and logistics company providing general and refrigerated transport services across Australia. We are committed to delivering exceptional service to our customers whilst maintaining a safe, efficient and supportive workplace for our team members. With a focus on operational excellence and employee welfare, we pride ourselves on being an employer of choice in the transport and logistics sector.

About the role

We are seeking a PM Shift Welfare / Operations Support professional to join our team at our Craigieburn, VIC facility on a full-time basis. This is a crucial position that combines welfare responsibilities with operational support during evening into early morning shift hours. You will be a key point of contact for drivers during the PM shift, helping resolve operational issues, communicating important information and ensuring drivers have the support they need to complete their runs safely and efficiently.

Hours will be late evenings into early hours of the morning and will be discussed upon hiring process.

Key responsibilities

• Monitor and support the welfare and safety of drivers during PM shift operations

• Address employee concerns, grievances and welfare issues in a timely and professional manner

• Act as a key point of contact for drivers regarding operational matters

• Communicate pickup, delivery and run information to customers

• Entering PODs / Logbook pages into systems

• Record and communicate incidents, delays, breakdowns and other operational issues

• Complete PM shift checklists and ensure all required tasks are completed

• Maintain accurate records of welfare issues, incidents and resolutions

• Assist with general transport administration and operational tasks

• Communicate effectively between shift teams and senior management to ensure continuity of operations

• Participate in continuous improvement initiatives and provide feedback on operational processes

What we're looking for

• Proven experience in a welfare, HR or employee relations role within a warehouse, logistics or distribution environment

• Strong understanding of NHVR regulations / Knowledge of logistics operations

• Organised and able to manage multiple tasks at once

• Calm and professional when dealing with unexpected issues

• Reliable and punctual

• Comfortable working independently during the PM shift

• Excellent interpersonal and communication skills with the ability to build rapport with employees at all levels

• Demonstrated ability to handle sensitive employee matters with confidentiality and discretion

• Ability to remain calm and composed when managing conflict or challenging situations

• Strong organisational skills with attention to detail in record-keeping and reporting

• Proficiency with computer systems and basic data entry

• A proactive approach to problem-solving and a genuine commitment to employee wellbeing

Experience

Previous experience in transport, logistics, fleet operations or administration is highly regarded.

Experience working directly with drivers or within a transport operations environment will be advantageous.

Training will be provided to the successful candidate on Ausway Transport's systems, procedures and operational requirements.

Apply Now

If you are organised, proactive and enjoy working with people in a fast-paced transport environment, we would love to hear from you.

Apply now with your resume and a brief cover letter outlining your relevant experience.

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