PM Operations Supervisor

Aramex; City of Melbourne; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Life Insurance

Parental Leave

Novated Lease

Salary Reviews

Job summary

Aramex Melbourne is seeking an energetic and organized PM Operations Supervisor to oversee the afternoon parcel operations. You will supervise inbound/outbound freight, coordinate with drivers and warehouse staff, and ensure safety and compliance are maintained.

The role reports to the Depot Operations Manager and demands strong team leadership, a detail-oriented mindset, and the ability to drive improvements in efficiency and service levels.

Qualifications

• 2+ years in a supervisory or management role within courier/logistics.
• Familiarity with courier/transport industry software and enterprise systems.
• Proven track record of meeting KPIs and cost-efficiency targets.

Responsibilities

• Supervise the daily PM shift operations: parcel sorting, loading, and dispatch.
• Coordinate handovers between AM and PM teams.
• Ensure shipments are processed accurately and on time.
• Lead and motivate warehouse staff, sorters, and drivers to hit targets.
• Monitor KPIs and drive efficiency, accuracy and cost control.
• Enforce health & safety and company compliance procedures.

Skills

Team leadership

Stakeholder communication

KPI driven

Problem solving

Tools

Courier Management Systems

GPS Tracking Systems

WMS

Job description

Aramex is a Global Provider of comprehensive Logistics and Transportation Solutions with a presence in over 65 countries and growing rapidly. Aramex Australia provides a cost-effective and reliable courier service and has a network that comprises of 28 Regional Locations and over 800 Courier Franchisees.

At Aramex, we’re committed to achieving great results together and supporting one another in a culture built on integrity, accountability, and continuous improvement. If you’re looking to join a team where your contribution is valued and your growth is supported, we’d love to hear from you.

Aramex is an equal opportunity workplace. We not only embrace diversity and inclusion; we celebrate what makes you unique. We welcome applications from people of all ages, cultural backgrounds, and diverse sexualities and genders. We also highly encourage Aboriginal and Torres Strait Islander peoples to apply for roles with Aramex.

About the Role

Aramex Melbourne is currently looking for an energetic, reliable, proactive, and highly organized professional with attention to detail and 'can do' attitude to join our team.

Reporting into the Depot Operations Manager, the PM Operations Supervisor, you’ll be responsible for supervising the smooth and efficient running of our parcel operations during the afternoon shift. This includes managing inbound/outbound freight, coordinating with drivers and warehouse teams, maintaining service levels, and ensuring safety and compliance protocols are followed.

Key responsibilities include:

• Supervise the daily PM shift operations, including parcel sorting, loading, and dispatch
• Effective operational handover from/to AM and PM teams daily.
• Ensure all shipments are processed accurately and on time according to schedule
• Lead and motivate a team of warehouse staff, sorters, and drivers to meet performance targets
• Monitor operational KPIs and drive improvements in efficiency, accuracy, and cost control
• Handle shift handovers and communication with other supervisors and departments
• Enforce health & safety and company compliance procedures at all times
• Address any operational issues or delays swiftly to minimize disruption
• Assist with staffing, shift planning, and training of new team members
• Collaborate with the logistics and customer service teams to ensure a seamless delivery experience

To be successful in this role:

• +2 Years experience in a supervisory or management role within the courier industry or a similar logistics environment. This could be roles such as team leader, operations supervisor, or assistance operations manager;
• Familiarity with courier/transport industry software and enterprise systems (e.g. Courier Management Systems, GPS Tracking Support Systems and WMS);
• Proven track record of meeting complex operational KPIs and cost-efficiency targets;
• Experience in handling stakeholder inquires and resolving issues effectively;
• Strong leadership attributes with the ability to motivate and develop teams;
• Excellent communicator, able to relate to a wide range of stakeholders – franchisees, sub-contractors, customers and staff;
• Empathy with the needs and issues faced by couriers and customers;
• Confident and assertive.

• Grow with us – Access career development opportunities including LinkedIn Learning and a range of in-house training programs.
• Paid Parental Leave – Primary carers are eligible for 3 months of paid Parental Leave and flexibility on their return to work. Non-primary carers are eligible for 3 weeks of paid Parental Leave.
• Need some wheels? Novated Lease options are available.
• Annual salary reviews – We conduct annual salary reviews to ensure your pay reflects your role, performance, and the market.
• Peace of mind with Life Insurance – We provide company-paid Life Insurance, giving you and your loved ones added peace of mind.

Due to the volume of applications for this role, we may only be able to respond to shortlisted candidates.